FortiClient (VPN) on SIUE System Status

[Resolved] Resolved - Networking - User's receiving error message "too many concurrent users" when logging into Websafe

Mon, 27 Feb 2023 08:18:00 -0600

This issue has been resolved.

User’s receiving error message “too many concurrent users” when logging into Websafe. Networking is aware of the issue and is current working to get this resolved.

[Resolved] Networking websafe issue - "Alert: The number of concurrent users signed in to the system has exceeded the system limit..." error message

Mon, 13 Feb 2023 08:14:00 -0600

The issue with Websafe has been resolved.

User’s have called with error message “Alert: The number of concurrent users signed in to the system has exceeded the system limit. Please inform your system administrator. You can try again in a few minutes.” Our Networking admins are aware of the issue and are investigating. We currently do not have an eta.

[Resolved] Websafe and ITSVPN issues

Mon, 21 Jun 2021 08:15:00 -0500

ITS has identified and resolved the issue. Please contact us if you continue to receive the WebSafe error below.

ITS Networking is currently experiencing issues with licensing on Websafe VPN. Users of the VPN may receive an error message similar to the following:

Alert: The number of concurrent users signed in to the system has exceeded the system limit. Please inform your system administrator. You can try again in a few minutes.

ITS is working to resolve this issue as quickly as possible.

[Resolved] Websafe Outage

Mon, 12 Apr 2021 08:00:00 -0500

For those experiencing WebSafe issues, the vendor has provided a solution. Unfortunately, it requires users to remove and re-install the application. We have a developed a knowledge base article that steps through the process, https://kb.siue.edu/110242.

We apologize for any inconvenience and appreciate your patience as we worked through this issue.

If you have any questions or have issues please contact the ITS Help Desk at help@siue.edu or 618-650-5500.

[Resolved] Network Issues

Thu, 19 Mar 2020 09:07:00 -0500

We are experiencing issues with WebSafe this morning, this may impact users working remotely. We are working to resolve the issue as quickly as possible.

[Resolved] Network Issues - Websafe

Wed, 12 Sep 2018 09:00:00 -0500

When trying to access Websafe, some users are encountering a message regarding an internal error. ITS is working to resolve the problem as quickly as possible.