V-lab is currently unavailable. ITS is investigating and hopes to have the issue resolved shortly.

Workaround: Restart the computer (not Shut Down). This resolves the issue in most cases.

If restarting does not resolve the issue, contact the Service Desk.

telephone / calling issues - Networking is aware and looking into the issue

Microsoft has identified some service outages. The impact can very but does affect email. ITS Is watching for updates.

Dec 10, 22:58 EST Monitoring - A fix has been implemented and we are monitoring the results.

The SIUE Mobile App has a partial outage due to a wide-spread outage by AWS (Amazon Web Services). You may notice intermittent issues or slow performance. Our team is actively monitoring the situation.

We will post further developments here as they become available

We apologize for any inconvenience this may cause and appreciate your patience as AWS works to fully restore functionality.

Microsoft is experiencing an authentication issue affecting V-lab. No current ETA.

We have received reports of issues connecting to Eduroam. The Networking team is looking into it and will update this incident report as soon as we have more information.

Scheduled EMS System Upgrade – September 16

The EMS system will undergo a scheduled upgrade on Tuesday, September 16, and will be unavailable from 6:00 AM to approximately 12:00 PM. During this time, users will not be able to access EMS services.

Following the upgrade, a new web client will be required for continued access. Users will need to install this client manually. Additional instructions and installation files will be made available to relevant user groups.

We appreciate your patience and understanding as we work to improve system performance and reliability.

We are still experiencing some service disruptions following the earlier power outage on campus. Systems that may be impacted include VPN connectivity and building swipe access. We are actively working to restore all services and will provide an update as soon as possible. Thank you for your patience.

The Cougarnet service is currently functional; however, the link to Cougarnet from the siue.edu website is not. We're currently working on fixing this link across the website. If you need access to Cougarnet, please visit the following link instead:

https://banner.siue.edu/ssb/

We apologize for the inconvenience.

The e-id maintenance page is operational again. ITS is continuing work on SIUE mailing lists.

SIUE mailing lists and the e-id maintenance page are currently unavailable. ITS is investigating the issue.

Current status Mar 3, 2025, 11:11 AM CST Our monitoring has identified an increase in call failures for Microsoft Teams auto attendants and call queues. We're analyzing service telemetry and call metadata to better understand the nature of impact and determine our next steps. Next update by: Monday, March 3, 2025 at 12:30 PM CST

Users may experience failures when placing calls to Microsoft Teams provisioned auto attendants and call queues

Issue ID: TM1022107 Affected services: Microsoft Teams Status: Investigating Issue type: Incident Start time: Mar 3, 2025, 10:46 AM CST

Current status Mar 3, 2025, 10:46 AM CST We're investigating a potential issue with Microsoft Teams and checking for impact to your organization. We'll provide an update within 30 minutes.

Any users still experiencing issues connecting can contact the Help Desk at 618-650-5500 or visit us in-person at Lovejoy Library 0005 (basement).

If you need assistance, visit our Help Desk in Lovejoy Library Room 0005 (basement) or call 618-650-5500. Our team is working to resolve all issues as quickly as possible, and we'll provide updates when Android connectivity is restored. Thank you for your patience.

We are currently experiencing issues with eduroam not connecting. Users have been disconnected and then are unable to reconnect, even after re-running configuration tool.

ITS is aware of some network issues in Science East. This is affecting some wireless and wired connections. We are currently working to fix the issue.

Overnight a problematic update was pushed out worldwide by Crowdstrike, the product used by SIUE and many other companies, to protect computers from malicious actors. Unfortunately, this update caused many Windows computers to crash. In some cases, restarting the computer can resolve the issue. We are aware of some server outages and will be working through them as fast as we can.

If your SIUE computer has a blue screen that persists after a reboot, please contact the ITS Help Desk at 618-650-5500 and we will dispatch assistance.

Cougarnet and Banner currently experiencing issues affecting some users. ITS is currently investigating the issue. Thank you for your patience.

We are actively investigating an issue with the SIUE telephone system that is affecting users' ability to make or receive calls. As of now, the precise cause of the problem remains unidentified, and we are working to pinpoint the underlying issue.

ITS Networking will be performing maintenance to the network equipment in Science West beginning at 6:00AM on 10/13. During this time there will be brief network outages. All maintenance will be completed by 8:00AM.

The vendor verified at 3:50 PM that the issue has been resolved

The Alton campus is currently experiencing an outage of the Primary Internet connection. Spectrum is currently working on the issue.

The Helpdesk line x5500 is not receiving calls. When users try to call they are getting a message that the call cannot be completed.

User's receiving error message "too many concurrent users" when logging into Websafe. Networking is aware of the issue and is current working to get this resolved.

User's have called with error message "Alert: The number of concurrent users signed in to the system has exceeded the system limit. Please inform your system administrator. You can try again in a few minutes." Our Networking admins are aware of the issue and are investigating. We currently do not have an eta.

As part of the Upgrades/Patches, we will be performing maintenance on the EID Authentication servers. To prevent any issues authenticating to Banner after the Upgrades/Patches have been applied we recommend clearing your browser’s cache and cookies. For more information on how to clear your browser cache and cookies please refer to the following ITS Knowledge Base article: https://kb.siue.edu/92225

A network switch in Founder's Hall failed this morning. ITS is currently working to repair/replace the switch. During this time some areas of Founder's Hall may not have network access.

Zoom is experiencing a Global outage. No eta. Will update when it is resolved.

Wireless and Wired Internet connection is currently down on ESL campus - Networking is looking into the issue. Status page will be updated once issue has been resolved.

Blackboard is currently experiencing an issue with Pearson where links to Mastering courses are not working correctly. ITS is currently working with the vendor to correct this matter. Thank you for your patience.

The East St. Louis network (wired and wireless) is currently down. ITS is working to resolve the problem as quickly as possible.

GET.CBORD Performing maintenance upgrade this week. Will be down through Thursday morning.

Qualtrics email system has been having issues since Thursday, February 28th and has not been sending out emails consistently. This is a system wide issue. Qualtrics support will let us know when the issue is resolved but we can also check the status page https://www.qualtrics.com/status/

For more information, please visit https://status.aws.amazon.com/ Posted 14 hours ago. Dec 07, 2021 - 20:50 EST

AWS is working on solving the issue and status.aws.amazon.com can be used for further details. Posted 36 minutes ago. Dec 07, 2021 - 14:03 EST

Ally - US-EAST-1 - Partial Outage Incident Report for Blackboard Inc. Subscribe to Updates Update We are continuing to investigate this issue. Posted 37 minutes ago. Dec 07, 2021 - 11:47 EST Investigating An issue has been identified that is impacting functionality related to Ally. Our team is working with AWS to resolve. Posted 42 minutes ago. Dec 07, 2021 - 11:42 EST

Wifi issues on Alton School of Dental Medicine campus

Update AWS is reporting some signs of recovery and are actively working towards recovery. However, no ETA as to the restoration of our own services. December 7th, 12:30pm PT

Update AWS is reporting they have identified the root cause of the outage and are actively working towards recovery. December 7th, 9:40am PT

Update The AWS outage is affecting Respondus Monitor and the LockDown Browser Dashboard. Exams that only use LockDown Browser are working fine. December 7th, 8:20am PT

Respondus Monitor Service Notice Posted by Respondus Support on 07 December 2021 07:56 AM Investigating There is a widespread AWS outage that is currently affecting Respondus Monitor. December 7th, 7:45am PT

Blackboard is currently experiencing an issue affecting some or all users. ITS is currently working with the vendor to correct this matter. Thank you for your patience.

There is a power issue at University Park 245 (UPTech) Networking is currently down in that building.

Networking issues in Cougar Village - Buildings - 409, 418, 419, 518

Blackboard has resolved this issue.

Microsoft Teams Direct Routing is experiencing issues with calls. This will effect calls to and from campus and off-campus phone numbers. Microsoft is investigating and will provide updates as available.

TechSmith Knowmia is having a system wide error going on right now - all sites are effected. We have teams investigating right now and hopefully this outage won’t last too long.

Microsoft has reported a possible issue with some users viewing chat messages in the Teams desktop client. We have not seen any instances of this with our users but are watching the situation. If you have any issues with Teams Chat please report them to the ITS Help Desk at (618) 650-5500 or help@siue.edu. Thank you.

Student Printing is currently unavailable. ITS is investigating the problem.

Calls to and from Teams phones are not working as expected. We are investigating.

Blackboard is currently inaccessible. ITS is investigating the issue.

7/21/2021: The issue with Turnitin has been resolved. The system should be working correctly now.

ITS has been made aware of a Blackboard outage. We are currently investigating the issue.

ITS Networking is currently experiencing issues with licensing on Websafe VPN. Users of the VPN may receive an error message similar to the following:

Alert: The number of concurrent users signed in to the system has exceeded the system limit. Please inform your system administrator. You can try again in a few minutes.

ITS is working to resolve this issue as quickly as possible.

During this time, the following production databases will be unavailable:
BANPROD (Cougarnet, Banner Admin Pages)

During this time, the following production databases will be unavailable:
BANPROD (Cougarnet, Banner Admin Pages) DWPROD (Degree Works) AMPROD (Job Scheduling)

ITS has identified a problem with sending e-mail for some systems and users. We are currently investigating the issue.

We apologize for any inconvenience and appreciate your patience as we worked through this issue.

If you have any questions or have issues please contact the ITS Help Desk at help@siue.edu or 618-650-5500.

Microsoft has recently discovered a service issue affecting Microsoft Teams on some devices. Microsoft is currently working to fully restore service.

During this time there will be brief Wireless outages. All maintenance will be completed by 11:00PM on November 2nd.

Earlier today, students likely received an e-mail from Adobe with the subject "You no longer have access to Adobe Spark for Higher-Ed.” This was automatically generated as a result of a problem with an Adobe licensing membership list. ITS is currently working to resolve the issue and expects to restore computer lab, classroom, and personal computer access to Adobe Creative Cloud applications in the next 4-5 hours.

If you have any questions, contact the ITS  Help Desk (618-650-5500 or via email at help@siue.edu).

Zoom is currently experiencing a major outage across the eastern half of the US this morning, including access to SIUE's Zoom meeting system.

Currently, after logging in, you'll experience either a message about "billing issues" or not having a "zuora account". This is a problem on Zoom's side and we're currently waiting for resolution; however, logging in and using any of the desktop clients or smartphone apps to join a meeting works without incident, though you will need to know your meeting ID.

During this period, you should not rely on network service in Rendleman Hall, including remote-desktop to any office machines. We will work to restore network service to the MUC/SSC and Rendleman Hall as soon as possible after the maintenance work is complete.

We apologize for any inconvenience. If you have questions please contact the ITS Help Desk at 650-5500.

Dear SIUE community,

To avoid interruption of daily activities, Facilities Management (FM) has postponed tomorrow’s power shutoff at the Morris University Center and Student Success Center and rescheduled the shutoff tentatively for the morning of Saturday, May 23.

Thank you for your patience and cooperation as we continue to improve our campus. If you have questions or concerns, please contact FM customer service at (618) 650-3711 or fmserv@siue.edu.

Facilities Management

During this period, you should not rely on network service in Rendleman Hall, including remote-desktop to any office machines. We will work to restore network service to the MUC/SSC and Rendleman Hall as soon as possible after the maintenance work is complete.

We apologize for any inconvenience. If you have questions please contact the ITS Help Desk at 650-5500.

Dear SIUE Community,

Wednesday, May 20, Facilities Management (FM) has scheduled a power shutoff at the Morris University Center and Student Success Center. The shutoff, which will accommodate improvements in the dining area, will begin around 7:30 a.m. and last four to six hours.

Thank you for your patience and cooperation as we continue to improve our campus. If you have questions or concerns, please contact FM customer service at (618) 650-3711 or fmserv@siue.edu.

Facilities Management

Date: Saturday April 25, 2020 – Sunday April 26, 2020 Start time: 6:00 pm End time: 12:00 am Systems impacted: AIS & HRSS Type of maintenance: Mandated HR patches and system patches are being applied to AIS. We will let you know once the system is available.

Please email it-ais@siu.edu if you have any questions.

V-Lab is currently unavailable. ITS staff are bringing the system back up now and are monitoring the system for an ETA.

Server issues overnight have affected some of our AIS services. We are currently working on correcting these issues and investigating the full affects from last night. Due to this we are currently considering the system unavailable to users. We will notify this list when everything is up and available.

Thank you for your patience.

Turnitin is currently experiencing an unexpected service disruption.

During this time, you may find that you are unable to make submissions via Google Drive.

Track the progress of this disruption at https://turnitin.statuspage.io/ while the provider works to bring their service back to optimum health.

Thank you for your patience.

We've determined that an authentication certificate has expired causing users who have logged out and those that are still logged in to have issue using the service. We're developing a fix to apply a new authentication certificate to the service which will remediate impact. Scope of impact: This issue may potentially affect any of your users attempting to access Microsoft Teams. Start time: Monday, February 3, 2020, 7:15 AM.

The central authentication service is currently experiencing issues. This could result in delays or inability to log in to any system that uses CAS (including Blackboard and Cougarnet) ITS is working to resolve the problem as quickly as possible.

The central authentication service is currently experiencing issues. This could result in the inability to log in to any system that uses CAS (including Blackboard and Cougarnet) ITS is working to resolve the problem as quickly as possible.

We are experiencing an issue today that is causing interruptions in a number of services on campus.  

Blackboard Analytics
Argos
CS Gold
Micros
Point and Click
Faculty and Staff Directories
Department Shared Directories
Document Imaging
Early Childhood System
Facilities Management Ticketing System
Housing Facilities Management Ticketing System
School of Engineering License Servers
Time Pro
Student Printing
SPSS

We are working on the issue and will provide more information as the situation progresses.

We apologize for any inconvenience.

Cougarnet will be unavailable for the next two hours for emergency maintenance.

The EMS production system is currently down. ITS staff is researching the issue. We will let you know when EMS is fully functioning again.

The network is currently experiencing intermittent issues in Founders Hall. Estimated time for normal operation is set for Thursday.

The network is currently experiencing issues. ITS is working to resolve the problem as quickly as possible.

The CS Gold system is down. We are working on a fix.

The campus wireless network is currently experiencing performance issues. ITS is working on the issue and we will post an update as soon as one is available.

Blackboard Analytics is currently experiencing an issue affecting some or all users. ITS is currently working with the vendor to correct this matter. Thank you for your patience.

Web Print is currently experiencing issues processing submitted print jobs. The vendor is investigating and hopes to resolve the issue soon.

In Cougarnet, you go to Student, when looking up classes, then to view catalog entry getting an error message "!not a valid term.

SNAPs is currently down, we're working to get it back online. Account password management is unavailable at the moment.

Microsoft is currently experiencing issues with Teams. Users who are already logged-in are functioning, but no new sessions can start. A ticket has been opened with Microsoft and we will update when information becomes available.

Cascade is currently experiencing an issue with user permissions. The issue has been identified and the system is being restored to a backup from 8:00 A.M on 2/15/2019, this should be completed by 1:30 P.M. Any changes made between the backup and restore times will need to be redone.

ITS is currently working with the vendor to correct this matter. Thank you for your patience.

ITS Networking will be performing maintenance to the Partner Access VPN on Tuesday 8th January 2019 at 9:00am. At this time there will be a brief network and VPN outage for the Partner Access VPN (https://partner-access.siue.edu). All maintenance will be completed by 10:00 am.

Please contact the ITS Helpdesk at x5500 with any concerns.

Please contact the ITS Help Desk at 650-5500 or help@siue.edu with any questions.

The Banner and Cougarnet systems are currently down and not functioning. When users try to log in it comes up to a page that says the connection to the page failed. The issue is currently being investigated and no ETA for resolution has been given yet.

We are currently experiencing issues with the TMA application used by Facilities Management. ITS is working to resolve the problem.

There are campus wide network issues currently. ITS is investigating.

During this outage, there will be no connections to UGRYD, Get, Micros (Dining Services), or Ratex (Textbook Services and Bookstore). Vending, Laundry, and Printing readers will function with coin/cash only (or credit card where applicable). Aeros and Turbos will be non- functional. Some Aeros and Turbos may collect data from swipes, but this is dependent on configuration of the individual reader. Door access should continue as scheduled and expected, but Access Monitor will be unavailable. No door access changes can be made during the outage as the GUI will be down as well. Mobile ID will not function during the outage either.

During this outage, there will be no connections to UGRYD, Get, Micros (Dining Services), or Ratex (Textbook Services and Bookstore). Vending and Laundry readers will function with coin/cash only (or credit card where applicable). Aeros and Turbos will be non- functional. Some Aeros and Turbos may collect data from swipes, but this is dependent on configuration of the individual reader. Door access should continue as scheduled and expected, but Access Monitor will be unavailable. No door access changes can be made during the outage as the GUI will be down as well. Mobile ID will not function during the outage either.

Sharepoint is now operational as of 3:00pm Monday 10/22/18

The network is currently experiencing issues. ITS is working to resolve the problem as quickly as possible.

Users may be unable to access or use some features within the Office 365 service. We've determined that a data center issue caused a subset of the Office 365 service to become degraded. We're connecting some of the affected services to an alternate infrastructure, while remediating the underlying issue within the data center. Impact is specific to a subset of users who are served through the affected infrastructure.

The server for SIUE Imaging and the Bitlocker codes is currently down. It is being worked on and there is not currently an ETA on resolution.

During that time, you may experience service interruptions when accessing Poll Everywhere on the web or through the apps. In addition, you may also see a friendly reminder when using Poll Everywhere on the web as we get closer to the scheduled downtime.

We sincerely apologize for any inconvenience this may cause. We'll post status updates to status.polleverywhere.com, including a final update when service is fully restored.

V Lab is currently unavailable. We are working to correct the issue and make it available as soon as possible.

Pearson is currently experiencing an issue affecting some users. Some customers may experience slowness when submitting assignments for grading. For up-to-date status information, visit the Pearson status page at https://status.pearson.com/#/home Thank you for your patience.

An announcement should appear for users within Turnitin in advance of when the system will be unavailable for this scheduled maintenance. This maintenance will affect Turnitin and TurnitinUK (including all integrations), Feedback Studio for iOS, iThenticate, and WriteCheck.

Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. Please be aware no submissions or grading will be possible through any of the services listed during this time.

During this time, the following databases will be unavailable:
BANPROD AMPROD

ITS has received reports of problems logging into classroom computers in the Vadalabene Center. We are currently investigating the issue.

As of 06/05/18 - This issue has been resolved. If any further issues arise, please contact ITS at x5500

This update is scheduled to begin on June 1. It will take approximately 2 or 3 days to complete.

Please log out of Cascade prior to 7:30am to avoid losing any work.

The Pearson suite of "Mastering" products (MyMathLab, MyNursingLab, Mastering Chemistry, etc.) is currently experiencing full to complete outages. The vendor is currently working on the issue and will notify ITS as soon as they have it rectified.

ITS has identified an issue with the MATLAB licensing server that is preventing the application from being used. We are working to correct the problem as quickly as possible.

The GET system is experiencing problems and will not allow users to add funds to their Cougar Cards.

The Argos system server is currently down and not working. We are investigating the issue and will update this when we have more information.

The Argos system server is currently down. It has been reported and is being investigated currently. We will update this notice when more information becomes available.

ITS has been informed by the vendor that Turnitin is currently experiencing issues preventing files from being submitted or viewed in the Feedback Studio inside of Blackboard. The vendor is currently working on a solution to the problem but there is no estimated time for full service to be restored. Additional information is available from the page at:

http://www.turnitin.com/self-service/system-status.html

ITS is monitoring the situation and will continue to communicate with the vendor to get updates.

Network issues are currently impacting access to some administrative applications, such as CougarNet and Banner. Refreshing the login screen may allow access in some cases. ITS is currently investigating the issue.

Due to an application issue, V-Lab is currently unavailable. We anticipate that it will be available again by 11:15AM.

Matlab, Abacus - Teaching, Autocad, Cavelib, Partek, Rational Rose, Ansoft, Ansys, Catia, Polyworks, Trimble, CSI Bridge, Sap2000, ICE 2000, Unigraphics, Arena, Factory Talk, Abacus – Research, PTC, SYchro, On Screen Take off, Temcon, Proplanner, Probalance, Palisade, Bluebeam Revu, Tilos, Minitab, Scientific Work Place, and GroStudio.

The telephone system is currently having a known issue where phones are not getting a dial tone and not making or receiving calls. The issue is currently being investigated and this page will be updated when more information becomes available.

Some Turnitin users may be experiencing an error when attempting to leave comments through Feedback Studio. This matter is being addressed as a top priority by Turnitin's engineering team but unfortunately, due to the complexity and cross dependencies with external service providers, a resolution time is not available at the moment.

Blackboard is currently experiencing an issue affecting some or all users. ITS is currently working with the vendor to correct this matter. Thank you for your patience.

Employees are currently unable to update their W4 in CougarNet (Banner Self Service) due to an issue with the page loading correctly. ITS is investigating and will correct the issue as soon as possible.

The telephone network is currently experiencing intermittent issues. ITS is working to resolve the problem as quickly as possible.

The network is currently experiencing issues. ITS is working to resolve the problem as quickly as possible.

The network is currently experiencing issues. ITS is working to resolve the problem as quickly as possible.

Currently a third of the movie collection is inaccessible. Server will be rebooted and then checking for errors. We will update as soon as everything is up and running - 11/19/17

The network is currently experiencing intermittent issues that may impact wired and wireless connections. ITS is working to resolve the problem as quickly as possible.

The network is currently experiencing intermittent issues that may impact wired and wireless connections. ITS is working to resolve the problem as quickly as possible.

Web Print is functioning again but the underlying issue has not been identified.

Web Print is currently unavailable. ITS is investigating the issue.

Due to an equipment failure, the laptop connection is currently unavailable in Engineering 1150. We are working to replace the failed hardware as quickly as possible.

Microsoft is having issues with Outlook email. Many are experiencing email with a header, but no content in the body of the email message.

During the outage, e-ID password change functionality, new account sign-up, and list (lists.siue.edu) administration will all be unavailable.

Please contact the ITS Help Desk at 650-5500 or help@siue.edu if you have any questions or concerns.

The Campus Print Server is currently having issues. We are working to get this restored as soon as possible.

Please contact the ITS Help Desk at 650-5500 or help@siue.edu if you have any questions or concerns.

OPERATION RESTORED

Streaming Server will be down for maintenance Wednesday morning at 6:00AM.

IP phones on campus are currently experiencing issues. We are currently working to solve the issue as quickly as possible.

The network is currently experiencing intermittent issues. ITS is working to resolve the problem as quickly as possible.

The issues currently impacting Banner are also making Cougarnet unavailable. Updates will be posted in this space as soon as they become available.

We are currently experiencing hardware issues which affect the availability of the Banner test and production systems as well as test and production Blackboard Analytics. We are working as quickly as possible to resolve the issues and will let you know as soon as the systems are back up and running. Below is the list of currently affected systems which are currently unavailable: Production: BANPROD AMPROD Banner Workflow Blackboard Analytics

Test: PREPROD DEVTST UPGRD UODS TODS AMTEST Banner Workflow Blackboard Analytics

Callpilot voicemail has been restored

During this outage, there will be no connections to UGRYD, Get, Micros (Dining Services), or Ratex (Textbook Services and Bookstore). Vending and Laundry readers will function with coin/cash only (or credit card where applicable). Aeros and Turbos will be non- functional. Some Aeros and Turbos may collect data from swipes, but this is dependent on configuration of the individual reader. Door access should continue as scheduled and expected, but Access Monitor will be unavailable. No door access changes can be made during the outage as the GUI will be down as well. Mobile ID will not function during the outage either.

The swipe system for SIUE ID cards is currently experiencing issues. ITS is in communication with the vendor to fix the problem as quickly as possible. We appreciate your patience as we work through this problem.

Until a resolution is found, students can clear their browser cache to remove the element that is causing the error. Instruction on clearing the cache are available at: http://bit.ly/1jD85EF Restarting your browser after clearing your cache is strongly encouraged.

Students are being directed to the secondary login page via a Google search for SIUE Blackboard. To prevent this error from recurring, students are encouraged to access Blackboard directly at: https://bb.siue.edu or by clicking the Blackboard icon from the toolbar at the bottom of the SIUE homepage at: http://www.siue.edu

If you continue to experience issues, contact ITS at (618) 650-5500 or via email at bbhelp@siue.edu

Below please find a link to access Starfish from outside of Blackboard: https://siue.starfishsolutions.com/starfish-ops/session/casLogin.html?

https://cas.isg.siue.edu/itscas/login?service=https://siue.starfishsolutions.com/starfish-ops/session/casLogin.html

Please contact the ITS Help Desk at 650-5500 with any questions or concerns.

Blackboard is now available. The vendor has completed their migration and most operational issues have been resolved. There is an ongoing problem with the creation and editing of tests and surveys but the vendor is working to correct this.

Please contact our ITS Help Desk at 650-5500 if you have any questions or continued issues. bbhelp@siue.edu

On the Alton Dental School campus ITS Networking is experiencing a Network Outage due to a power shutdown in Buildings 282, 283, 284, 285, 286, 287, 288 and 289. ITS Networking is investigating the outage and will restore service as soon as possible.

UPDATE: 8:31am Maintenance is running over and should be completed shortly.

The student print server will be upgraded on Friday, August 4th from 7:30 - 8:00AM. During this time sending and retrieving print jobs will not be possible. Student print services will return to normal by 8:00AM. After the upgrade there should be no noticeable changes to users of the system.

WebAssign Lockdown Browser is currently unavailable. The vendor is experiencing technical difficulties and hopes to have the problem resolved shortly.

The University Telephone system is currently experiencing intermittent issues. ITS is working to resolve the problem as quickly as possible.

During this outage, there will be no connections to UGRYD, Get, Micros (Dining Services), or Ratex (Textbook Services and Bookstore). Vending and Laundry readers will function with coin/cash only (or credit card where applicable). Aeros and Turbos will be non- functional. Some Aeros and Turbos may collect data from swipes, but this is dependent on configuration of the individual reader. Door access should continue as scheduled and expected, but Access Monitor will be unavailable. No door access changes can be made during the outage as the GUI will be down as well. Mobile ID will not function during the outage either.

SIUE is experiencing an unknown power outage at the Alton School of Dental Medicine campus. This has caused the Network and Phone system to go out of service. As soon as the power is restored SIUE ITS will work on restoring the Network and Phone system.

We are experiencing a network outage in the Engineering and Art and Design buildings due to a possible power issue. We are working to resolve the issue and hope to restore service as soon as possible.

ITS experienced a cooling issue in our secondary server building overnight, requiring us to shut down several services. We are working with Facilities Management to correct the issue and will restart the services as soon as possible. Email, Blackboard, and CougarNet are not a part of this outage.

Please contact the ITS Help Desk at 650-5500 is you have any questions.

UPDATE 2017-06-16: Service has been restored

If anyone has a concern regarding this outage, please let ITS know as soon as possible at help@siue.edu or 650-5500.

UPDATE: Repair work is complete as of 2:00PM

SIUE ITS will be migrating the main login page https://itsvpn.siue.edu/ from Duo to Microsoft two-factor authentication on Tuesday 23 May 2017 at 9:00am. You will need to enroll your smartphone by visiting https://mfa.siue.edu/ from a Desktop computer web browser. Enter your eID and password, then follow the steps as prompted to complete enrollment in the Microsoft two-factor authentication application.

ITS Networking will be performing maintenance to Founders Hall switches on 5/18/17 7:00-7:30-am. During this time there will be brief network and internet outages. All maintenance will be completed by 7:30 am.

If you have printing issues, please use web print - http://webprint.siue.edu