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Incident history

September 2026 (3)

September 16, 2026 at 10:00 AM CT

Eduroam and Welcome to SIUE wifi having intermittent issues

Resolved in under a minute
September 2, 2026 at 4:00 PM CT

Academic Works - Login Issues

Resolved in under a minute
September 1, 2026 at 6:30 AM CT

Network Maintenance

Resolved in under a minute

August 2026 (2)

August 21, 2026 at 12:54 PM CT

SIUE App - Courses Unable to View Courses

Resolved in under a minute
August 7, 2026 at 10:16 AM CT

Starfish Outage

Resolved in under a minute

July 2026 (3)

July 17, 2026 at 9:07 AM CT

SecureW2 is saying "license is up" when configuring Eduroam

Resolved in under a minute
July 2, 2026 at 7:00 AM CT

VC Network Maintenance

Resolved in under a minute
July 1, 2026 at 11:18 AM CT

Turnitin Error

Resolved in under a minute

June 2026 (2)

June 12, 2026 at 11:00 AM CT

ITS Help Desk Phone Line Unavailable

Resolved in under a minute
June 1, 2026 at 10:12 AM CT

Voicemail not working.

Resolved in under a minute

April 2026 (2)

April 30, 2026 at 9:32 PM CT

Sobora Outage

Resolved in under a minute
April 30, 2026 at 9:31 PM CT

Cougar webspace

Resolved in under a minute

March 2026 (2)

March 11, 2026 at 7:15 AM CT

Starfish Maintenance

Resolved in under a minute
March 2, 2026 at 1:00 PM CT

V-lab Unavailable

Resolved in under a minute

February 2026 (2)

February 25, 2026 at 6:30 AM CT

Network Outage in the Engineering Building

Resolved in under a minute
February 2, 2026 at 8:00 AM CT

Intermittent Windows Login Issues – Workaround Available

Resolved in under a minute

January 2026 (3)

January 28, 2026 at 8:32 AM CT

Issues with phones on campus calling in/out

Resolved in under a minute
January 22, 2026 at 4:15 PM CT

Microsoft Services

Resolved in under a minute
January 7, 2026 at 7:00 AM CT

Lovejoy Library Network Maintenance

Resolved in under a minute

December 2025 (1)

December 10, 2025 at 3:28 PM CT

Blackboard or Blackboard component

Resolved in under a minute

November 2025 (1)

November 2, 2025 at 7:00 AM CT

Network Maintenance

Resolved in under a minute

October 2025 (5)

October 20, 2025 at 2:38 PM CT

SIUE Mobile App Partial Outage

Resolved in under a minute
October 20, 2025 at 1:22 PM CT

Blackboard or Blackboard component

Resolved in under a minute
October 20, 2025 at 4:00 AM CT

Qualtrics Outage

Resolved in under a minute
October 13, 2025 at 3:00 PM CT

V-lab Authentication Issue

Resolved in under a minute
October 6, 2025 at 11:34 AM CT

Network Issues

Resolved in under a minute

September 2025 (4)

September 12, 2025 at 11:15 AM CT

EMS System Upgrade

Resolved in under a minute
September 12, 2025 at 8:53 AM CT

Power outage recovery impacting some systems

Resolved in under a minute
September 12, 2025 at 8:30 AM CT

Cougarnet Link on Website Non-Functioning

Resolved in under a minute
September 3, 2025 at 8:26 AM CT

Starfish

Resolved in under a minute

August 2025 (1)

August 21, 2025 at 1:25 PM CT

Wi-Fi Outage

Resolved in under a minute

July 2025 (1)

July 10, 2025 at 7:00 AM CT

Lovejoy Library Network Maintenance

Resolved in under a minute

June 2025 (1)

June 21, 2025 at 8:00 AM CT

Lists and e-id maintenance page outage

Resolved in under a minute

May 2025 (1)

May 13, 2025 at 6:00 AM CT

ID Card Maintenance

Resolved in under a minute

April 2025 (2)

April 8, 2025 at 6:00 AM CT

Peck Hall Network Maintenance

Resolved in under a minute
April 3, 2025 at 6:30 AM CT

Dunham Hall Network Maintenance

Resolved in under a minute

March 2025 (1)

March 3, 2025 at 10:05 AM CT

Teams Phone call issue

Resolved in under a minute

February 2025 (3)

February 28, 2025 at 3:19 PM CT

Network Issues

Resolved in under a minute
February 27, 2025 at 10:09 AM CT

Eduroam Connectivity

Resolved in under a minute
February 20, 2025 at 8:08 AM CT

Eduroam was not connecting.

Resolved in under a minute

January 2025 (2)

January 16, 2025 at 6:30 AM CT

University Park Network Maintenance

Resolved in under a minute
January 9, 2025 at 6:00 AM CT

Edwardsville Campus Network Maintenance

Resolved in under a minute

December 2024 (1)

December 5, 2024 at 8:25 AM CT

Partial Outage - Science East Network

Resolved in under a minute

November 2024 (1)

November 26, 2024 at 3:00 PM CT

MUC Network Maintenance

Resolved in under a minute

October 2024 (3)

October 15, 2024 at 7:00 AM CT

Evergreen Hall Network Maintenance

Resolved in under a minute
October 14, 2024 at 8:00 AM CT

Building A Network Maintenance

Resolved in under a minute
October 8, 2024 at 7:00 AM CT

Dunham Hall Network Maintenance

Resolved in under a minute

September 2024 (1)

September 4, 2024 at 6:00 AM CT

WebSafe Maintenance

Resolved in under a minute

July 2024 (3)

July 24, 2024 at 5:00 PM CT

Wireless Network Maintenance

Resolved in under a minute
July 23, 2024 at 5:00 AM CT

Alumni Hall Network Maintenance

Resolved in under a minute
July 18, 2024 at 9:30 PM CT

Computer Outages

Resolved in under a minute

June 2024 (2)

June 21, 2024 at 8:00 AM CT

ESLC Building A & D Network Maintenance

Resolved in under a minute
June 13, 2024 at 6:00 AM CT

Network Maintenance in Lovejoy Library

Resolved in under a minute

May 2024 (2)

May 15, 2024 at 5:00 PM CT

Wireless Network Maintenance

Resolved in under a minute
May 6, 2024 at 5:00 PM CT

Wireless Network Maintenance

Resolved in under a minute

March 2024 (1)

March 25, 2024 at 8:19 AM CT

Degree Works is not working

Resolved in under a minute

February 2024 (1)

February 20, 2024 at 6:00 AM CT

Network Maintenance

Resolved in under a minute

January 2024 (2)

January 18, 2024 at 5:30 PM CT

Websafe Maintenance

Resolved in under a minute
January 8, 2024 at 11:07 AM CT

Cougarnet/Banner Outage

Resolved in under a minute

December 2023 (1)

December 18, 2023 at 5:00 PM CT

Wireless Network Maintenance

Resolved in under a minute

November 2023 (6)

November 28, 2023 at 6:00 PM CT

Network Maintenance

Resolved in under a minute
November 22, 2023 at 6:00 AM CT

Network Maintenance - Alton & Edwardsville

Resolved in under a minute
November 21, 2023 at 6:00 AM CT

Network Maintenance

Resolved in under a minute
November 20, 2023 at 8:00 PM CT

Wireless Network Maintenance

Resolved in under a minute
November 20, 2023 at 6:00 AM CT

Vadalabene Center Network Maintenance

Resolved in under a minute
November 17, 2023 at 6:00 AM CT

Campus Network Maintenance

Resolved in under a minute

October 2023 (6)

October 20, 2023 at 8:19 AM CT

Telephone outage

Resolved in under a minute
October 18, 2023 at 6:00 AM CT

Art & Design West Network Maintenance

Resolved in under a minute
October 17, 2023 at 5:00 PM CT

Wireless Network Maintenance

Resolved in under a minute
October 13, 2023 at 6:00 AM CT

Science West Network Maintenance

Resolved in under a minute
October 11, 2023 at 6:00 AM CT

Art & Design West Network Maintenance

Resolved in under a minute
October 8, 2023 at 12:00 PM CT

CougarNet Maintenance

Resolved in under a minute

September 2023 (2)

September 16, 2023 at 6:00 AM CT

Banner Admin and Cougarnet Outage

Resolved in under a minute
September 13, 2023 at 5:00 AM CT

MUC Network Maintenance

Resolved in under a minute

August 2023 (5)

August 30, 2023 at 3:48 PM CT

Websafe MFA Enforcement

Resolved in under a minute
August 29, 2023 at 6:00 AM CT

Data Center Network Maintenance

Resolved in under a minute
August 21, 2023 at 9:00 AM CT

SIUE App Issues

Resolved in under a minute
August 10, 2023 at 8:00 PM CT

Wireless Network Maintenance in Alton

Resolved in under a minute
August 9, 2023 at 6:00 AM CT

Websafe Maintenance

Resolved in under a minute

July 2023 (2)

July 13, 2023 at 2:37 PM CT

WebSafe Maintenance

Resolved in under a minute
July 3, 2023 at 8:48 AM CT

TurnItIn Error

Resolved in under a minute

June 2023 (11)

June 29, 2023 at 11:30 AM CT

Delayed emails

Resolved in under a minute
June 29, 2023 at 9:45 AM CT

Intermittent Internet Connectivity Issues

Resolved in under a minute
June 29, 2023 at 9:15 AM CT

Microsoft teams outage

Resolved in under a minute
June 29, 2023 at 6:00 AM CT

Edwardsville Campus Network Maintenance

Resolved in under a minute
June 23, 2023 at 6:00 AM CT

Edwardsville Campus Network Maintenance

Resolved in under a minute
June 22, 2023 at 6:00 AM CT

Edwardsville Campus Network Maintenance

Resolved in under a minute
June 19, 2023 at 6:00 AM CT

Alton Network Maintenance

Resolved in under a minute
June 15, 2023 at 6:00 AM CT

Network Maintenance

Resolved in under a minute
June 14, 2023 at 6:00 AM CT

ESLC Campus Network Maintenance

Resolved in under a minute
June 10, 2023 at 8:00 AM CT

Cougarnet Maintenance

Resolved in under a minute
June 4, 2023 at 6:30 AM CT

Cougarnet Maintenance

Resolved in under a minute

April 2023 (4)

April 26, 2023 at 8:00 AM CT

Student Print System - Unplanned Upgrade

Resolved in under a minute
April 21, 2023 at 8:30 AM CT

Cascade Down For Emergency Maintenance

Resolved in under a minute
April 20, 2023 at 4:00 PM CT

Cascade Maintenance

Resolved in under a minute
April 20, 2023 at 8:22 AM CT

Office 365 partial outage

Resolved in under a minute

March 2023 (3)

March 28, 2023 at 7:45 AM CT

Alton Internet Outage

Resolved in under a minute
March 10, 2023 at 6:30 AM CT

VC Network Maintenance

Resolved in under a minute
March 1, 2023 at 7:00 AM CT

Helpdesk phone line not receiving calls.

Resolved in under a minute

February 2023 (3)

February 27, 2023 at 8:18 AM CT

Resolved - Networking - User's receiving error message "too many concurrent users" when logging into Websafe

Resolved in under a minute
February 13, 2023 at 8:14 AM CT

Networking websafe issue - "Alert: The number of concurrent users signed in to the system has exceeded the system limit..." error message

Resolved in under a minute
February 4, 2023 at 8:00 AM CT

Banner Maintenance

Resolved in under a minute

January 2023 (1)

January 12, 2023 at 9:35 AM CT

Blackboard Linking Issue

Resolved in under a minute

December 2022 (1)

December 19, 2022 at 6:00 AM CT

Lovejoy Library Network Maintenance

Resolved in under a minute

November 2022 (4)

November 19, 2022 at 8:00 AM CT

WebSafe Maintenance

Resolved in under a minute
November 19, 2022 at 8:00 AM CT

Banner and Authentication Maintenance

Resolved in under a minute
November 6, 2022 at 8:00 AM CT

ID Card System Maintenance

Resolved in under a minute
November 3, 2022 at 5:00 PM CT

UP220 Network Maintenance

Resolved in under a minute

October 2022 (6)

October 25, 2022 at 8:00 AM CT

Founder's Hall Partial Network Outage

Resolved in under a minute
October 20, 2022 at 6:00 AM CT

Science East Network Maintenance

Resolved in under a minute
October 18, 2022 at 5:00 PM CT

Teams Phone Maintenance

Resolved in under a minute
October 5, 2022 at 6:00 AM CT

Rendleman Hall Network Maintenance

Resolved in under a minute
October 5, 2022 at 6:00 AM CT

Edwardsville Campus Network Maintenance

Resolved in under a minute
October 4, 2022 at 6:00 AM CT

Art & Design Network Maintenance

Resolved in under a minute

September 2022 (4)

September 28, 2022 at 6:00 AM CT

WebSafe Maintenance

Resolved in under a minute
September 22, 2022 at 6:00 AM CT

Science West Network Maintenance

Resolved in under a minute
September 15, 2022 at 10:13 AM CT

Resolved - Zoom is currently experiencing an outage

Resolved in under a minute
September 7, 2022 at 2:30 PM CT

Observatory Network Maintenance

Resolved in under a minute

August 2022 (7)

August 31, 2022 at 6:00 AM CT

Network Firewall Maintenance

Resolved in under a minute
August 25, 2022 at 6:00 AM CT

Welcome to SIUE Wireless Network Maintenance

Resolved in under a minute
August 25, 2022 at 6:00 AM CT

Supporting Services Network Maintenance

Resolved in under a minute
August 25, 2022 at 6:00 AM CT

Alton Network Maintenance

Resolved in under a minute
August 24, 2022 at 6:00 AM CT

Engineering Building Network Maintenance

Resolved in under a minute
August 18, 2022 at 6:00 AM CT

East St. Louis Campus - Network Maintenance

Resolved in under a minute
August 9, 2022 at 6:00 AM CT

WebSafe Maintenance

Resolved in under a minute

July 2022 (5)

July 29, 2022 at 6:00 AM CT

East St. Louis Buildings A&D Network Maintenance

Resolved in under a minute
July 21, 2022 at 6:30 AM CT

Peck Hall Network Maintenance

Resolved in under a minute
July 13, 2022 at 6:00 AM CT

WebSafe Maintenance

Resolved in under a minute
July 12, 2022 at 6:00 AM CT

East St. Louis - Building A - Network Maintenance

Resolved in under a minute
July 6, 2022 at 6:00 AM CT

Alton Network Maintenance

Resolved in under a minute

June 2022 (5)

June 28, 2022 at 8:58 AM CT

Issue with wifi on East St. Louis Campus

Resolved in under a minute
June 21, 2022 at 4:30 AM CT

East St. Louis Campus Network Maintenance

Resolved in under a minute
June 17, 2022 at 6:30 AM CT

Cougar Village Network Maintenance

Resolved in under a minute
June 9, 2022 at 6:00 AM CT

Alton SDM 282 & 283 Network Maintenance

Resolved in under a minute
June 7, 2022 at 6:30 AM CT

Alumni Hall & Engineering Network Maintenance

Resolved in under a minute

May 2022 (4)

May 25, 2022 at 10:46 AM CT

Wireless and Wired Internet connection is currently down on ESL campus

Resolved in under a minute
May 25, 2022 at 6:00 AM CT

Network Maintenance - School of Dental Medicine Buildings 284-288

Resolved in under a minute
May 17, 2022 at 6:00 AM CT

UP200 Network Maintenance

Resolved in under a minute
May 13, 2022 at 6:30 AM CT

Science East Network Maintenance

Resolved in under a minute

April 2022 (4)

April 21, 2022 at 9:02 AM CT

Blackboard or Blackboard component

Resolved in under a minute
April 18, 2022 at 4:44 PM CT

Network Issues

Resolved in under a minute
April 13, 2022 at 10:52 AM CT

Pearson is experiencing outages today

Resolved in under a minute
April 8, 2022 at 6:30 AM CT

Websafe Maintenance

Resolved in under a minute

March 2022 (5)

March 18, 2022 at 10:18 AM CT

Network Issues on the East St. Louis Campus

Resolved in under a minute
March 8, 2022 at 7:00 AM CT

WebSafe Multi-factor Authentication

Resolved in under a minute
March 7, 2022 at 10:00 AM CT

Building D Network Maintenance

Resolved in under a minute
March 1, 2022 at 8:41 AM CT

GET.CBORD Performing maintenance upgrade this week

Resolved in under a minute
March 1, 2022 at 8:16 AM CT

Qualtrics email system

Resolved in under a minute

February 2022 (1)

February 27, 2022 at 5:30 AM CT

WebSafe Maintenance

Resolved in under a minute

January 2022 (2)

January 16, 2022 at 12:00 PM CT

Dunham and Rendleman Hall Network Maintenance

Resolved in under a minute
January 5, 2022 at 6:00 AM CT

Peck Hall Network Maintenance

Resolved in under a minute

December 2021 (8)

December 29, 2021 at 8:00 AM CT

Student Print System Maintenance

Resolved in under a minute
December 21, 2021 at 6:00 AM CT

Art & Design and Engineering Network Maintenance

Resolved in under a minute
December 8, 2021 at 2:52 PM CT

VC Network Maintenance

Resolved in under a minute
December 7, 2021 at 11:25 AM CT

Resolved - An issue has been identified that is impacting functionality related to Ally. Ally/Blackboard are working with AWS to resolve.

Resolved in under a minute
December 7, 2021 at 10:16 AM CT

Resolved - Wifi issues on Alton School of Dental Medicine campus

Resolved in under a minute
December 7, 2021 at 10:15 AM CT

Resolved - Respondus Monitor - There is a widespread AWS outage that is currently affecting Respondus Monitor.

Resolved in under a minute
December 2, 2021 at 7:00 AM CT

Vadalabene Center Network Maintenance

Resolved in under a minute
December 1, 2021 at 12:32 PM CT

Blackboard or Blackboard component

Resolved in under a minute

November 2021 (6)

November 29, 2021 at 8:27 AM CT

Networking issue in University Park 245 (UPTech)

Resolved in under a minute
November 29, 2021 at 8:13 AM CT

Networking issues in Cougar Village - Buildings - 409, 418, 419, 518

Resolved in under a minute
November 16, 2021 at 7:00 AM CT

MUC - Network Maintenance

Resolved in under a minute
November 9, 2021 at 7:30 AM CT

WebSafe Maintenance

Resolved in under a minute
November 4, 2021 at 8:00 AM CT

Blackboard

Resolved in under a minute
November 1, 2021 at 9:35 AM CT

Cougarnet Registration Error

Resolved in under a minute

October 2021 (6)

October 22, 2021 at 11:53 AM CT

Outlook Email Issue

Resolved in under a minute
October 15, 2021 at 1:45 PM CT

Wireless Network Maintenance

Resolved in under a minute
October 12, 2021 at 4:28 PM CT

Alumni Hall Network Maintenance

Resolved in under a minute
October 12, 2021 at 1:37 PM CT

Teams Calling Issues

Resolved in under a minute
October 7, 2021 at 6:00 PM CT

Alton Network Maintenance

Resolved in under a minute
October 7, 2021 at 9:17 AM CT

RESOLVED - Teams Calling Issue

Resolved in under a minute

September 2021 (9)

September 29, 2021 at 9:43 AM CT

RESOLVED - TechSmith Knowmia having system wide errors All Sites are effected

Resolved in under a minute
September 28, 2021 at 10:46 AM CT

Telephone Maintenance

Resolved in under a minute
September 22, 2021 at 2:49 PM CT

Science East & West Network Maintenance

Resolved in under a minute
September 22, 2021 at 6:00 AM CT

Cougar Card Reader Maintenance

Resolved in under a minute
September 18, 2021 at 8:00 AM CT

Banner Maintenance

Resolved in under a minute
September 17, 2021 at 8:34 AM CT

Microsoft Teams Chat

Resolved in under a minute
September 14, 2021 at 6:30 AM CT

University Park Network Maintenance

Resolved in under a minute
September 3, 2021 at 1:48 PM CT

Resolved - Network Issues - Wifi and wired connections

Resolved in under a minute
September 1, 2021 at 8:00 AM CT

Student Printing Outage

Resolved in under a minute

August 2021 (5)

August 11, 2021 at 8:00 AM CT

Student Printing - Software Maintenance

Resolved in under a minute
August 5, 2021 at 10:15 AM CT

Phones

Resolved in under a minute
August 5, 2021 at 6:30 AM CT

East St. Louis Network Maintenance

Resolved in under a minute
August 4, 2021 at 7:00 AM CT

Science West Network Maintenance

Resolved in under a minute
August 3, 2021 at 5:00 PM CT

WiFi Maintenance

Resolved in under a minute

July 2021 (6)

July 29, 2021 at 8:12 AM CT

Blackboard Outage

Resolved in under a minute
July 20, 2021 at 9:51 AM CT

Blackboard or Blackboard component

Resolved in under a minute
July 15, 2021 at 7:00 AM CT

Science West Network Maintenance

Resolved in under a minute
July 15, 2021 at 5:30 AM CT

Cougar Village and Vadalabene Center Network Maintenance

Resolved in under a minute
July 14, 2021 at 2:35 PM CT

Blackboard Outage

Resolved in under a minute
July 6, 2021 at 6:00 AM CT

WebSafe Maintenance on 7/6/21

Resolved in under a minute

June 2021 (5)

June 21, 2021 at 8:15 AM CT

Websafe and ITSVPN issues

Resolved in under a minute
June 18, 2021 at 7:00 AM CT

UP200 Network Maintenance

Resolved in under a minute
June 15, 2021 at 5:00 PM CT

Banner Maintenance

Resolved in under a minute
June 8, 2021 at 7:00 AM CT

SSC Network Maintenance

Resolved in under a minute
June 4, 2021 at 7:00 AM CT

SSC Network Maintenance

Resolved in under a minute

May 2021 (4)

May 28, 2021 at 7:00 AM CT

ESLC - Buildings A&B Network Maintenance

Resolved in under a minute
May 18, 2021 at 5:00 AM CT

Banner Maintenance

Resolved in under a minute
May 17, 2021 at 5:00 AM CT

Campus Network Maintenance

Resolved in under a minute
May 11, 2021 at 7:00 AM CT

Science West Network Maintenance

Resolved in under a minute

April 2021 (5)

April 23, 2021 at 7:00 AM CT

Student Success Center Network Maintenance

Resolved in under a minute
April 22, 2021 at 5:00 AM CT

Network Maintenance - Cougar Village & Vadalabene Center

Resolved in under a minute
April 19, 2021 at 9:00 AM CT

outgoing e-mail outage

Resolved in under a minute
April 15, 2021 at 6:45 AM CT

Woodland and Prairie Network Maintenance

Resolved in under a minute
April 12, 2021 at 8:00 AM CT

Websafe Outage

Resolved in under a minute

March 2021 (2)

March 15, 2021 at 2:45 PM CT

Microsoft Outage - Affecting Teams

Resolved in under a minute
March 11, 2021 at 8:05 AM CT

WiFi on Edwardsville Campus

Resolved in under a minute

November 2020 (1)

November 2, 2020 at 5:00 PM CT

Wireless Maintenance November 2nd

Resolved in under a minute

October 2020 (2)

October 28, 2020 at 8:00 AM CT

FIXED - eID Creation and Maintenance Page

Resolved in under a minute
October 12, 2020 at 8:06 AM CT

SNAPS Outage

Resolved in under a minute

September 2020 (2)

September 23, 2020 at 11:45 AM CT

Adobe Spark e-mail - Temporary Loss of Adobe Creative Cloud Access in Labs

Resolved in under a minute
September 8, 2020 at 8:00 AM CT

LockDown Browser Issues

Resolved in under a minute

August 2020 (1)

August 24, 2020 at 7:58 AM CT

Zoom Outage

Resolved in under a minute

June 2020 (3)

June 24, 2020 at 6:30 AM CT

ITS Network & Systems Infrastructure Maintenance - 6/24/2020

Resolved in under a minute
June 22, 2020 at 1:18 PM CT

Issues with getting into Outlook account

Resolved in under a minute
June 10, 2020 at 7:38 AM CT

Telephone Issues

Resolved in under a minute

May 2020 (3)

May 23, 2020 at 7:30 AM CT

MUC/SSC & Rendleman Hall Network Outage

Resolved in under a minute
May 20, 2020 at 7:30 AM CT

MUC/SSC & Rendleman Hall Network Outage

Resolved in under a minute
May 18, 2020 at 1:57 PM CT

SIUE Telephone issues

Resolved in under a minute

April 2020 (5)

April 29, 2020 at 6:00 AM CT

CS Gold Software Update

Resolved in under a minute
April 28, 2020 at 7:50 AM CT

Blackboard or Blackboard component

Resolved in under a minute
April 25, 2020 at 6:00 PM CT

AIS & HRSS Maintenance

Resolved in under a minute
April 22, 2020 at 4:00 PM CT

Maintenance to wireless infrastructure.

Resolved in under a minute
April 10, 2020 at 3:00 PM CT

Network Maintenance - 04/10/2020

Resolved in under a minute

March 2020 (6)

March 27, 2020 at 1:00 AM CT

Authentication Server Maintenance

Resolved in under a minute
March 19, 2020 at 9:07 AM CT

Network Issues

Resolved in under a minute
March 19, 2020 at 6:30 AM CT

ITS Network & Systems Infrastructure Maintenance 3/19/20

Resolved in under a minute
March 13, 2020 at 6:30 AM CT

Network Maintenance in Bluff Hall

Resolved in under a minute
March 12, 2020 at 8:15 AM CT

V Lab - Outage

Resolved in under a minute
March 6, 2020 at 6:30 AM CT

Network Maintenance in Art & Design Building

Resolved in under a minute

February 2020 (10)

February 28, 2020 at 6:30 AM CT

Network Maintenance - Cougar Village Commons

Resolved in under a minute
February 27, 2020 at 6:00 AM CT

Network Maintenance - Foundation Servers

Resolved in under a minute
February 26, 2020 at 8:52 AM CT

AIS Outage

Resolved in under a minute
February 21, 2020 at 6:30 AM CT

Networking Maintenance in Art and Design West

Resolved in under a minute
February 18, 2020 at 10:20 AM CT

Blackboard or Blackboard component

Resolved in under a minute
February 17, 2020 at 8:00 AM CT

Network Outage For Maintenance

Resolved in under a minute
February 15, 2020 at 8:00 PM CT

AIS and HRSS Maintenance Upgrade

Resolved in under a minute
February 12, 2020 at 6:30 AM CT

Network Maintenance

Resolved in under a minute
February 7, 2020 at 11:59 PM CT

Cascade Upgrade

Resolved in under a minute
February 3, 2020 at 9:22 AM CT

RESOLVED - Microsoft Teams - Performance Issues

Resolved in under a minute

November 2019 (3)

November 13, 2019 at 12:00 PM CT

Blackboard or Blackboard component

Resolved in under a minute
November 12, 2019 at 11:30 AM CT

Network Issues

Resolved in under a minute
November 4, 2019 at 8:19 AM CT

Cougarnet Access Issues

Resolved in under a minute

October 2019 (2)

October 28, 2019 at 8:28 AM CT

Cougarnet/Blackboard log in issues.

Resolved in under a minute
October 7, 2019 at 5:00 PM CT

Blackboard or Blackboard component

Resolved in under a minute

September 2019 (1)

September 20, 2019 at 8:30 AM CT

Network Issues

Resolved in under a minute

August 2019 (2)

August 31, 2019 at 9:00 AM CT

Blackboard or Blackboard component

Resolved in under a minute
August 26, 2019 at 10:00 AM CT

Pearson Technical Issues

Resolved in under a minute

July 2019 (8)

July 23, 2019 at 8:07 AM CT

EMS is down maintenance

Resolved in under a minute
July 19, 2019 at 7:30 AM CT

Network Issues

Resolved in under a minute
July 17, 2019 at 4:33 PM CT

Blackboard or Blackboard component

Resolved in under a minute
July 17, 2019 at 2:20 PM CT

e-ID Password Change Tool

Resolved in under a minute
July 17, 2019 at 9:09 AM CT

Network maintenance in MUC

Resolved in under a minute
July 15, 2019 at 8:14 AM CT

Several Systems are down today

Resolved in under a minute
July 15, 2019 at 8:11 AM CT

Cougarnet down for emergency maintenance

Resolved in under a minute
July 1, 2019 at 8:00 AM CT

EMS Outage

Resolved in under a minute

June 2019 (3)

June 27, 2019 at 8:14 AM CT

Streaming content unavailable

Resolved in under a minute
June 26, 2019 at 5:30 PM CT

Network Issues - Founders Hall

Resolved in under a minute
June 11, 2019 at 1:14 PM CT

Network Issues

Resolved in under a minute

May 2019 (1)

May 31, 2019 at 8:00 AM CT

Starfish

Resolved in under a minute

April 2019 (7)

April 24, 2019 at 1:21 PM CT

Cascade Unavailable for Maintenance

Resolved in under a minute
April 24, 2019 at 8:09 AM CT

Swipe card system is down (CS Gold)

Resolved in under a minute
April 19, 2019 at 2:00 PM CT

WiFi Connectivity Issues

Resolved in under a minute
April 12, 2019 at 9:05 AM CT

Blackboard Analytics

Resolved in under a minute
April 9, 2019 at 8:00 AM CT

Windows Computers - Slow Startup and Performance Degradation

Resolved in under a minute
April 5, 2019 at 8:00 AM CT

Windows Computers - Slow Startup and Performance Degradation

Resolved in under a minute
April 1, 2019 at 4:11 PM CT

Cougarnet Maintenance

Resolved in under a minute

March 2019 (2)

March 19, 2019 at 8:00 AM CT

Web Print - Job Submission is Unavailable

Resolved in under a minute
March 5, 2019 at 11:53 AM CT

Issue with Cougarnet and the view catalog entry not displaying

Resolved in under a minute

February 2019 (6)

February 19, 2019 at 7:45 AM CT

SNAPS currently down

Resolved in under a minute
February 18, 2019 at 8:26 AM CT

Issues with logging into Microsoft Teams

Resolved in under a minute
February 17, 2019 at 10:00 PM CT

Wireless Maintenance

Resolved in under a minute
February 15, 2019 at 10:34 AM CT

Cascade

Resolved in under a minute
February 15, 2019 at 10:27 AM CT

Turnitin

Resolved in under a minute
February 14, 2019 at 7:30 AM CT

Alumni Hall - Network Maintenance

Resolved in under a minute

January 2019 (4)

January 10, 2019 at 8:15 AM CT

Founders Hall 1st floor has no network access.

Resolved in under a minute
January 8, 2019 at 9:19 AM CT

Partner Access VPN Maintenance

Resolved in under a minute
January 8, 2019 at 9:00 AM CT

Partner Access VPN Maintenance

Resolved in under a minute
January 8, 2019 at 9:00 AM CT

Partner Access VPN Maintenance

Resolved in under a minute

December 2018 (9)

December 27, 2018 at 7:00 AM CT

Network Service Upgrade in Alumni Hall

Resolved in under a minute
December 20, 2018 at 3:38 PM CT

Academic Work login issues

Resolved in under a minute
December 15, 2018 at 7:00 AM CT

Perceptive Content Imaging System Upgrade

Resolved in under a minute
December 14, 2018 at 8:00 AM CT

ODS 9.0 upgrade to PODS

Resolved in under a minute
December 10, 2018 at 3:20 PM CT

Banner and Cougarnet are down.

Resolved in under a minute
December 6, 2018 at 10:57 AM CT

Cascade emergency maintenance

Resolved in under a minute
December 5, 2018 at 3:57 PM CT

Network Maintenance - East St. Louis Campus

Resolved in under a minute
December 5, 2018 at 1:55 PM CT

TMA (used by Facilities Management) Outage

Resolved in under a minute
December 5, 2018 at 11:10 AM CT

Network Issues

Resolved in under a minute

November 2018 (7)

November 30, 2018 at 6:30 AM CT

ID Card System Maintenance

Resolved in under a minute
November 26, 2018 at 10:44 AM CT

Network Issues

Resolved in under a minute
November 20, 2018 at 6:00 AM CT

Founder's Hall Network Maintenance

Resolved in under a minute
November 19, 2018 at 7:00 AM CT

Wireless Network Maintenance

Resolved in under a minute
November 19, 2018 at 6:00 AM CT

ID Card System Maintenance

Resolved in under a minute
November 17, 2018 at 12:00 PM CT

Banner Maintenance

Resolved in under a minute
November 14, 2018 at 8:14 AM CT

Banner issues

Resolved in under a minute

October 2018 (3)

October 30, 2018 at 2:09 PM CT

Network Issues

Resolved in under a minute
October 22, 2018 at 2:24 PM CT

Users having issues getting Sharepoint to open

Resolved in under a minute
October 16, 2018 at 6:30 AM CT

SSC Network Maintenance

Resolved in under a minute

September 2018 (5)

September 12, 2018 at 9:00 AM CT

Network Issues - Websafe

Resolved in under a minute
September 10, 2018 at 2:25 PM CT

Blackboard or Blackboard component

Resolved in under a minute
September 7, 2018 at 8:21 AM CT

Network Issues

Resolved in under a minute
September 6, 2018 at 7:30 AM CT

Evergreen Hall Network Maintenance

Resolved in under a minute
September 4, 2018 at 9:36 AM CT

Office 365/Email Issues

Resolved in under a minute

August 2018 (1)

August 7, 2018 at 7:00 AM CT

Bitlocker and Imaging Server is down.

Resolved in under a minute

July 2018 (7)

July 29, 2018 at 10:00 AM CT

Poll Everywhere will be performing maintenance

Resolved in under a minute
July 28, 2018 at 12:00 PM CT

Banner Upgrade and Patches

Resolved in under a minute
July 24, 2018 at 9:45 AM CT

V Lab Unavailable

Resolved in under a minute
July 19, 2018 at 3:44 PM CT

Blackboard component - Pearson

Resolved in under a minute
July 14, 2018 at 8:00 AM CT

Banner Server Maintenance

Resolved in under a minute
July 10, 2018 at 10:00 AM CT

Blackboard or Blackboard component - Turnitin

Resolved in under a minute
July 8, 2018 at 8:30 AM CT

Banner Database Emergency Maintenance

Resolved in under a minute

June 2018 (5)

June 11, 2018 at 7:00 AM CT

MatLab Maintenance

Resolved in under a minute
June 5, 2018 at 9:17 AM CT

VC Classroom Computers Experiencing Network Issues

Resolved in under a minute
June 4, 2018 at 9:54 AM CT

Microsoft Office Activation Error

Resolved in under a minute
June 3, 2018 at 8:00 AM CT

Network Outage in the VC

Resolved in under a minute
June 1, 2018 at 8:00 AM CT

Sharepoint

Resolved in under a minute

May 2018 (6)

May 31, 2018 at 5:05 PM CT

Blackboard or Blackboard component

Resolved in under a minute
May 12, 2018 at 8:00 AM CT

Network Maintenance in the MUC

Resolved in under a minute
May 10, 2018 at 5:00 AM CT

System and MDT

Resolved in under a minute
May 9, 2018 at 6:00 AM CT

Telephone Maintenance

Resolved in under a minute
May 3, 2018 at 7:30 AM CT

Cascade Maintenance

Resolved in under a minute
May 2, 2018 at 1:55 PM CT

Blackboard or Blackboard component

Resolved in under a minute

April 2018 (6)

April 23, 2018 at 7:45 AM CT

MATLAB license issue

Resolved in under a minute
April 21, 2018 at 12:00 PM CT

Banner and Cougarnet maintenance.

Resolved in under a minute
April 6, 2018 at 9:38 AM CT

GET system is down.

Resolved in under a minute
April 5, 2018 at 8:08 AM CT

Argos server is down.

Resolved in under a minute
April 4, 2018 at 5:00 AM CT

Telephone Maintenance

Resolved in under a minute
April 2, 2018 at 8:25 AM CT

Argos Outage

Resolved in under a minute

March 2018 (15)

March 30, 2018 at 8:38 AM CT

RESOLVED - Mail link on SIUE homepage not working.

Resolved in under a minute
March 28, 2018 at 10:37 AM CT

Turnitin

Resolved in under a minute
March 26, 2018 at 3:00 AM CT

Administrative Application Network Issues

Resolved in under a minute
March 17, 2018 at 2:07 PM CT

Turnitin

Resolved in under a minute
March 17, 2018 at 1:50 PM CT

Blackboard or Blackboard component

Resolved in under a minute
March 16, 2018 at 7:30 AM CT

Networking Maintenance in Rendleman Hall

Resolved in under a minute
March 9, 2018 at 11:08 AM CT

ITS Network Maintenance in the Vadalabene Center

Resolved in under a minute
March 8, 2018 at 9:15 AM CT

TimePro Maintenance

Resolved in under a minute
March 8, 2018 at 7:00 AM CT

Image Now Maintenance

Resolved in under a minute
March 8, 2018 at 7:00 AM CT

ID Card System Maintenance

Resolved in under a minute
March 7, 2018 at 7:30 AM CT

Student Print Server Maintenance

Resolved in under a minute
March 6, 2018 at 9:00 AM CT

Simulation IQ Maintenance

Resolved in under a minute
March 6, 2018 at 7:00 AM CT

Software Licensing Maintenance

Resolved in under a minute
March 5, 2018 at 7:00 AM CT

V-Lab outage

Resolved in under a minute
March 2, 2018 at 7:00 AM CT

VPN Maintenance

Resolved in under a minute

February 2018 (7)

February 28, 2018 at 10:45 AM CT

V-Lab Outage

Resolved in under a minute
February 14, 2018 at 9:00 AM CT

Pinnacle (phone billing system) Maintenance Outage

Resolved in under a minute
February 13, 2018 at 9:15 AM CT

Network Issues

Resolved in under a minute
February 3, 2018 at 9:00 AM CT

Network Maintenance - East St. Louis Higher Education Campus

Resolved in under a minute
February 2, 2018 at 8:25 PM CT

Blackboard Outage

Resolved in under a minute
February 2, 2018 at 1:19 PM CT

Blackboard or Blackboard component

Resolved in under a minute
February 2, 2018 at 5:00 AM CT

ITS Network Maintenance

Resolved in under a minute

January 2018 (3)

January 30, 2018 at 4:00 AM CT

Blackboard Maintenance Outage

Resolved in under a minute
January 29, 2018 at 1:35 PM CT

Blackboard or Blackboard component

Resolved in under a minute
January 9, 2018 at 7:45 AM CT

Banner Self Service W4 Issue

Resolved in under a minute

December 2017 (4)

December 7, 2017 at 9:00 AM CT

Network Issues - Telephones

Resolved in under a minute
December 7, 2017 at 9:00 AM CT

Network Issues

Resolved in under a minute
December 7, 2017 at 9:00 AM CT

Network Issues

Resolved in under a minute
December 5, 2017 at 9:00 AM CT

SCCM Server Will Be Swapped Out (affects ESL campus only)

Resolved in under a minute

November 2017 (13)

November 28, 2017 at 7:00 AM CT

Cascade Outage

Resolved in under a minute
November 19, 2017 at 9:48 AM CT

Streaming Server Outage

Resolved in under a minute
November 18, 2017 at 12:00 PM CT

Cougarnet Maintenance

Resolved in under a minute
November 15, 2017 at 3:31 PM CT

Network Issues

Resolved in under a minute
November 15, 2017 at 3:30 PM CT

Network Issues

Resolved in under a minute
November 13, 2017 at 10:37 AM CT

Banner Login Issues

Resolved in under a minute
November 13, 2017 at 8:20 AM CT

Web Print Issues

Resolved in under a minute
November 10, 2017 at 4:00 PM CT

Engineering 1150 - laptop connection unavailable

Resolved in under a minute
November 8, 2017 at 4:14 PM CT

Outlook Email Issues

Resolved in under a minute
November 7, 2017 at 10:12 AM CT

e-ID Maintenance Service Outage

Resolved in under a minute
November 6, 2017 at 2:15 PM CT

Office 365 Portal Down

Resolved in under a minute
November 3, 2017 at 4:57 PM CT

Printing Network Issues

Resolved in under a minute
November 1, 2017 at 12:46 PM CT

e-ID Service Outage

Resolved in under a minute

October 2017 (6)

October 27, 2017 at 10:31 AM CT

AIS and HRSS Outage Due to Maintenance October 29th

Resolved in under a minute
October 25, 2017 at 4:00 AM CT

Networking Maintenance

Resolved in under a minute
October 23, 2017 at 1:10 PM CT

Streaming Server Maintenance

Resolved in under a minute
October 11, 2017 at 6:30 AM CT

ITS Networking Maintenance

Resolved in under a minute
October 3, 2017 at 4:44 PM CT

Network Issues

Resolved in under a minute
October 2, 2017 at 1:22 PM CT

Unable to log into CougarNet using 800# (University ID) and PIN

Resolved in under a minute

September 2017 (8)

September 29, 2017 at 10:58 AM CT

Network Issues

Resolved in under a minute
September 22, 2017 at 1:54 PM CT

Network Issues

Resolved in under a minute
September 20, 2017 at 1:47 PM CT

Cougarnet outage

Resolved in under a minute
September 19, 2017 at 1:30 AM CT

Banner Outage

Resolved in under a minute
September 15, 2017 at 6:30 AM CT

ID Card System Maintenance

Resolved in under a minute
September 14, 2017 at 3:51 PM CT

Callpilot voicemail

Resolved in under a minute
September 7, 2017 at 2:45 PM CT

Turnitin Service Alert

Resolved in under a minute
September 1, 2017 at 2:53 PM CT

SIUE ID swipe access outage

Resolved in under a minute

August 2017 (10)

August 24, 2017 at 9:00 PM CT

Blackboard Login

Resolved in under a minute
August 23, 2017 at 9:41 AM CT

Blackboard is experiencing an issue with Starfish. The Blackboard vendor has been notified and is working to correct the problem.

Resolved in under a minute
August 21, 2017 at 11:32 AM CT

Blackboard or Blackboard component

Resolved in under a minute
August 20, 2017 at 8:00 AM CT

East St. Louis Building A - Network Maintenance

Resolved in under a minute
August 14, 2017 at 9:30 AM CT

NetReg portal reset

Resolved in under a minute
August 8, 2017 at 7:08 AM CT

Blackboard Upgrade to SaaS

Resolved in under a minute
August 5, 2017 at 5:30 PM CT

Blackboard Issues

Resolved in under a minute
August 4, 2017 at 8:55 AM CT

Network Issues - Alton Campus

Resolved in under a minute
August 3, 2017 at 7:00 AM CT

Networking Maintenance - Engineering Building

Resolved in under a minute
August 2, 2017 at 3:45 PM CT

Network Issues

Resolved in under a minute

July 2017 (9)

July 31, 2017 at 8:00 AM CT

Network Maintenance in the Residence Halls

Resolved in under a minute
July 27, 2017 at 9:51 AM CT

Student Print Server Upgrade

Resolved in under a minute
July 25, 2017 at 3:50 PM CT

Web Assign Lockdown Browser Unavailable

Resolved in under a minute
July 25, 2017 at 3:37 PM CT

Telephone Issues

Resolved in under a minute
July 25, 2017 at 8:00 AM CT

ESLC Building A Network Maintenance

Resolved in under a minute
July 24, 2017 at 6:00 AM CT

ID Card System Outage

Resolved in under a minute
July 21, 2017 at 7:00 AM CT

Cascade Outage

Resolved in under a minute
July 17, 2017 at 9:47 AM CT

Alton Campus Network and Phone Outage

Resolved in under a minute
July 10, 2017 at 8:12 AM CT

Network outage in Engineering and Art & Design

Resolved in under a minute

June 2017 (5)

June 19, 2017 at 6:00 AM CT

Service Outage

Resolved in under a minute
June 18, 2017 at 8:30 AM CT

Banner Maintenance

Resolved in under a minute
June 17, 2017 at 7:00 AM CT

Power Outage in East St. Louis buildings D and E, Saturday, June 14

Resolved in under a minute
June 14, 2017 at 3:08 PM CT

Telephone Cable cut that provides service to ERTC building

Resolved in under a minute
June 12, 2017 at 9:12 AM CT

Telephone Service in Alton Buildings 277, 279, 281

Resolved in under a minute

May 2017 (4)

May 18, 2017 at 10:54 AM CT

ITS Network & Systems Infrastructure Maintenance

Resolved in under a minute
May 17, 2017 at 12:33 PM CT

ITS Network & Systems Infrastructure Maintenance

Resolved in under a minute
May 15, 2017 at 8:24 AM CT

Cascade Outage

Resolved in under a minute
May 1, 2017 at 6:00 AM CT

Library Lab Login/Printing Issues

Resolved in under a minute

March 2017 (2)

March 7, 2017 at 8:11 AM CT

Blackboard Maintenance

Resolved in under a minute
March 7, 2017 at 8:09 AM CT

Blackboard Maintenance

Resolved in under a minute

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