{"is":"issue","title":"Blackboard Login","body":"\u003cp\u003eITS has received a large number of reports from students receiving an error message when attempting to log into Blackboard. One cause of this problem has been traced to students using a secondary login page via a Google search to access Blackboard. When students afterwards attempt to access Blackboard via the main login page (\u003ca href=\"https://bb.siue.edu\"\u003ehttps://bb.siue.edu\u003c/a\u003e), they receive the error message. ITS has contacted the vendor and they are investigating the issue.\u003c/p\u003e\n\u003cp\u003eUntil a resolution is found, students can clear their browser cache to remove the element that is causing the error. Instruction on clearing the cache are available at: \u003ca href=\"http://bit.ly/1jD85EF\"\u003ehttp://bit.ly/1jD85EF\u003c/a\u003e Restarting your browser after clearing your cache is strongly encouraged.\u003c/p\u003e\n\u003cp\u003eStudents are being directed to the secondary login page via a Google search for SIUE Blackboard. To prevent this error from recurring, students are encouraged to access Blackboard directly at: \u003ca href=\"https://bb.siue.edu\"\u003ehttps://bb.siue.edu\u003c/a\u003e or by clicking the Blackboard icon from the toolbar at the bottom of the SIUE homepage at: \u003ca href=\"http://www.siue.edu\"\u003ehttp://www.siue.edu\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eIf you continue to experience issues, contact ITS at (618) 650-5500 or via email at \u003ca href=\"mailto:bbhelp@siue.edu\"\u003ebbhelp@siue.edu\u003c/a\u003e\u003c/p\u003e\n","createdAt":"2017-08-24T21:00:00-05:00","lastMod":"2026-10-21T14:58:07-05:00","permalink":"https://status.siue.edu/issues/2017-08-24-blackboard-login-c54/","severity":"disrupted","resolved":true,"informational":false,"resolvedAt":"2017-08-24T21:00:00-05:00","affected":["Blackboard System"],"filename":"2017-08-24-blackboard-login-c54.md"}