Past Incidents

5th March 2018

V-Lab outage, scheduled 6 years ago

V-Lab - the remote software access system, will be down for maintenance from 7AM - 10PM on Monday, March 5th.

15th February 2018

No incidents reported

14th February 2018

Pinnacle (phone billing system) Maintenance Outage, scheduled 6 years ago

ITS will be performing hardware maintenance on the telecom Pinnacle server (phone billing system) Wed, 14 Feb. The scheduled downtime will be between 9am and 11am. Pinnacle will not be accessible during the maintenance.

13th February 2018

Telephones Network Issues

This issue has been fixed and is resolved.

The telephone system is currently having a known issue where phones are not getting a dial tone and not making or receiving calls. The issue is currently being investigated and this page will be updated when more information becomes available.

12th February 2018

No incidents reported

11th February 2018

No incidents reported

10th February 2018

No incidents reported

9th February 2018

No incidents reported

8th February 2018

No incidents reported

7th February 2018

No incidents reported

6th February 2018

No incidents reported

5th February 2018

No incidents reported

4th February 2018

No incidents reported

3rd February 2018

Network Maintenance - East St. Louis Higher Education Campus, scheduled 6 years ago

ITS Networking will be performing network maintenance on Saturday 3 Feb 2018 from 9:00am to 5:00pm. During this time there will be brief network and internet outages for the entire East St. Louis Higher Education Campus. All maintenance is scheduled to be completed by 5:00pm.

2nd February 2018

ITS Network Maintenance, scheduled 6 years ago

ITS Networking will be performing maintenance to core network switches in the SIUE Data centers on Friday 2 Feb 2018 from 5:00am to 7:00am. During this time the network switches will be rebooted to perform software upgrades. No downtime is anticipated but this maintenance may cause brief outages of servers or internet. All maintenance will be completed by 7:00 am.

Blackboard System Blackboard Outage

Blackboard is currently experiencing an issue affecting some or all users. ITS is currently working with the vendor to correct this matter. Thank you for your patience.

Turnitin Blackboard or Blackboard component

As of 2:00p on 2-5-18 the issue was reported as resolved by Turnitin.

Some Turnitin users may be experiencing an error when attempting to leave comments through Feedback Studio. This matter is being addressed as a top priority by Turnitin's engineering team but unfortunately, due to the complexity and cross dependencies with external service providers, a resolution time is not available at the moment.

1st February 2018

No incidents reported

31st January 2018

No incidents reported

30th January 2018

Blackboard Maintenance Outage, scheduled 6 years ago

ITS has been informed by Blackboard that, in order to fully correct the root issue that caused today’s unplanned outage of the vendor-hosted system, the company’s technicians need to take the Blackboard system offline. As a result, Blackboard will be unavailable beginning at 4:00 a.m. CST. The vendor has stated that the outage should last no more than 30 minutes and that full access will be restored by 4:30 a.m. CST. ITS apologizes for this inconvenience. Please contact the ITS Help Desk at 650-5500 or help@siue.edu with any questions.

29th January 2018

Blackboard System Blackboard or Blackboard component

The Blackboard outage has been resolved and the system is fully operational again.

Blackboard is currently experiencing an issue affecting some or all users. ITS is currently working with the vendor to correct this matter. Thank you for your patience.

28th January 2018

No incidents reported

27th January 2018

No incidents reported

26th January 2018

No incidents reported

25th January 2018

No incidents reported

24th January 2018

No incidents reported

23rd January 2018

No incidents reported

22nd January 2018

No incidents reported

21st January 2018

No incidents reported

20th January 2018

No incidents reported

19th January 2018

No incidents reported

18th January 2018

No incidents reported

17th January 2018

No incidents reported