Some systems are experiencing issues

Past Incidents

18th May 2021

Banner Maintenance, scheduled 2 years ago

In order to address an issue with the hardware hosting Banner, we will be performing maintenance on the BDB2 server Tuesday, May 18th 2021 beginning at 5:00pm with anticipated completion by 7:00pm.

During this time, the following production databases will be unavailable:
BANPROD (Cougarnet, Banner Admin Pages) DWPROD (Degree Works) AMPROD (Job Scheduling)

7th May 2021

No incidents reported

6th May 2021

No incidents reported

5th May 2021

No incidents reported

4th May 2021

No incidents reported

3rd May 2021

No incidents reported

2nd May 2021

No incidents reported

1st May 2021

No incidents reported

30th April 2021

No incidents reported

29th April 2021

No incidents reported

28th April 2021

No incidents reported

27th April 2021

No incidents reported

26th April 2021

No incidents reported

25th April 2021

No incidents reported

24th April 2021

No incidents reported

23rd April 2021

Student Success Center Network Maintenance, scheduled 2 years ago

ITS Networking will be performing maintenance to the Student Success Center beginning at 7:00 AM on 4/23/2021. During this time there will be brief network outages. All maintenance will be completed by 8:00 AM on 4/23/2021.

22nd April 2021

Network Maintenance - Cougar Village & Vadalabene Center, scheduled 2 years ago

ITS Networking will be performing maintenance to Cougar Village and Vadalabene Center Networking switches beginning at 4/22/21 5:00am. During this time there will be brief network outages. All maintenance will be completed by 7:30am

21st April 2021

No incidents reported

20th April 2021

No incidents reported

19th April 2021

Mail outgoing e-mail outage

The partial mail system outage has been resolved. Delayed messages should arrive shortly.


ITS has identified a problem with sending e-mail for some systems and users. We are currently investigating the issue.

18th April 2021

No incidents reported

17th April 2021

No incidents reported

16th April 2021

No incidents reported

15th April 2021

Woodland and Prairie Network Maintenance, scheduled 2 years ago

ITS Networking will be performing maintenance to Woodland and Prairie Networking switches beginning at 4/15/21 6:45am. During this time there will be brief network outages. All maintenance will be completed by 7:30am.

14th April 2021

No incidents reported

13th April 2021

No incidents reported

12th April 2021

WebSafe (VPN) Websafe Outage

For those experiencing WebSafe issues, the vendor has provided a solution. Unfortunately, it requires users to remove and re-install the application. We have a developed a knowledge base article that steps through the process, https://kb.siue.edu/110242.

We apologize for any inconvenience and appreciate your patience as we worked through this issue.

If you have any questions or have issues please contact the ITS Help Desk at help@siue.edu or 618-650-5500.

11th April 2021

No incidents reported

10th April 2021

No incidents reported

9th April 2021

No incidents reported

8th April 2021

No incidents reported