ITS will be upgrading the CS Gold ID Card system beginning at 6AM Tuesday, 5/13/2025. During this time, there will be service outages with student printing and Cougar Card payments at registers. All work will be completed by 8AM.
Past Incidents
6th March 2023
No incidents reported
5th March 2023
No incidents reported
4th March 2023
No incidents reported
3rd March 2023
No incidents reported
2nd March 2023
No incidents reported
1st March 2023
TelephonesHelpdesk phone line not receiving calls.
8:12 am: The Helpdesk phone lines were fixed and calls are being received.
The Helpdesk line x5500 is not receiving calls. When users try to call they are getting a message that the call cannot be completed.
28th February 2023
No incidents reported
27th February 2023
WebSafe (VPN)Resolved - Networking - User's receiving error message "too many concurrent users" when logging into Websafe
This issue has been resolved.
User's receiving error message "too many concurrent users" when logging into Websafe. Networking is aware of the issue and is current working to get this resolved.
26th February 2023
No incidents reported
25th February 2023
No incidents reported
24th February 2023
No incidents reported
23rd February 2023
No incidents reported
22nd February 2023
No incidents reported
21st February 2023
No incidents reported
20th February 2023
No incidents reported
19th February 2023
No incidents reported
18th February 2023
No incidents reported
17th February 2023
No incidents reported
16th February 2023
No incidents reported
15th February 2023
No incidents reported
14th February 2023
No incidents reported
13th February 2023
WebSafe (VPN)Networking websafe issue - "Alert: The number of concurrent users signed in to the system has exceeded the system limit..." error message
The issue with Websafe has been resolved.
User's have called with error message "Alert: The number of concurrent users signed in to the system has exceeded the system limit. Please inform your system administrator. You can try again in a few minutes." Our Networking admins are aware of the issue and are investigating. We currently do not have an eta.
