Past Incidents

Final status: Our fix was successfully deployed. After an extended period of monitoring, we’ve confirmed through telemetry that service is restored and impact has been fully remediated. Scope of impact: Users who expected to make or receive calls routed through Microsoft Teams provisioned auto attendants and call queues may have been affected. Start time: Monday, March 3, 2025, at 4:00 PM UTC End time: Monday, March 3, 2025, at 8:19 PM UTC

Current status Mar 3, 2025, 11:11 AM CST Our monitoring has identified an increase in call failures for Microsoft Teams auto attendants and call queues. We're analyzing service telemetry and call metadata to better understand the nature of impact and determine our next steps. Next update by: Monday, March 3, 2025 at 12:30 PM CST

Users may experience failures when placing calls to Microsoft Teams provisioned auto attendants and call queues

Issue ID: TM1022107 Affected services: Microsoft Teams Status: Investigating Issue type: Incident Start time: Mar 3, 2025, 10:46 AM CST

Current status Mar 3, 2025, 10:46 AM CST We're investigating a potential issue with Microsoft Teams and checking for impact to your organization. We'll provide an update within 30 minutes.

Network Status Update: Issues authenticating to Eduroam have now been resolved on all operating systems. Users may need to visit https://wifisetup.siue.edu/ in order to re-configure and connect.

Any users still experiencing issues connecting can contact the Help Desk at 618-650-5500 or visit us in-person at Lovejoy Library 0005 (basement).

Network Status Update: We're currently addressing intermittent authentication issues affecting campus services. Windows, MacOS, and iOS users should be able to connect to Eduroam successfully, while Android users are still experiencing problems.

If you need assistance, visit our Help Desk in Lovejoy Library Room 0005 (basement) or call 618-650-5500. Our team is working to resolve all issues as quickly as possible, and we'll provide updates when Android connectivity is restored. Thank you for your patience.

10:21am: This issue should be resolved now.

We are currently experiencing issues with eduroam not connecting. Users have been disconnected and then are unable to reconnect, even after re-running configuration tool.