Some systems are experiencing issues

Past Incidents

14th October 2021

No incidents reported

13th October 2021

Alumni Hall Network Maintenance, scheduled 1 week ago

ITS Networking will be performing maintenance to Alumni Hall beginning at 7:00 AM on 10/13/2021. During this time there will be brief network outages throughout the building. All maintenance will be completed by 8:00 AM 10/13/2021 .

12th October 2021

Telephones Teams Calling Issues

The Teams calling system is currently experiencing issues. ITS is working to resolve the problem as quickly as possible. This page will be updated as soon as all features are operational.

11th October 2021

No incidents reported

10th October 2021

No incidents reported

9th October 2021

No incidents reported

8th October 2021

No incidents reported

7th October 2021

Alton Network Maintenance, scheduled 2 weeks ago

ITS Networking will be performing maintenance to Alton Campus firewalls beginning at 10/7/21 6:00pm. During this time there will be brief network outages. All maintenance will be completed by 7:00pm.

Telephones RESOLVED - Teams Calling Issue

Microsoft says it is resolved.

Microsoft Teams Direct Routing is experiencing issues with calls. This will effect calls to and from campus and off-campus phone numbers. Microsoft is investigating and will provide updates as available.

6th October 2021

No incidents reported

5th October 2021

No incidents reported

4th October 2021

No incidents reported

3rd October 2021

No incidents reported

2nd October 2021

No incidents reported

1st October 2021

No incidents reported

30th September 2021

No incidents reported

29th September 2021

Streaming Server RESOLVED - TechSmith Knowmia having system wide errors All Sites are effected

This issue has been resolved

TechSmith Knowmia is having a system wide error going on right now - all sites are effected. We have teams investigating right now and hopefully this outage won’t last too long.

28th September 2021

Telephone Maintenance, scheduled 3 weeks ago

ITS Networking will be performing maintenance to the Telephone system servicing all campuses beginning at 5:00pm Tuesday 28 September 2021. No downtime or interruption of telephone service is anticipated, but during this time there is a possibility of brief interruptions of telephone service. All maintenance will be completed by 9:00pm Tuesday 28 September 2021.

27th September 2021

No incidents reported

26th September 2021

No incidents reported

25th September 2021

No incidents reported

24th September 2021

No incidents reported

23rd September 2021

No incidents reported

22nd September 2021

Science East & West Network Maintenance, scheduled 1 month ago

ITS Networking will be performing maintenance to the Science East and West core network switches beginning at 5:00 PM on Wednesday 2021-09-22. No outage is anticipated, but during this time there may be brief wired and wireless network outages. All maintenance will be completed by 7:00 PM on Wednesday 2021-09-22.

Cougar Card Reader Maintenance, scheduled 1 month ago

Cougar Card readers will be offline for maintenance on September 22 between 6am and 7:30am. All readers will be operational by 7:30AM.

21st September 2021

No incidents reported

20th September 2021

No incidents reported

19th September 2021

No incidents reported

18th September 2021

No incidents reported

17th September 2021

Office 365 (other) Microsoft Teams Chat

This issue has been resolved by Microsoft.


Microsoft has reported a possible issue with some users viewing chat messages in the Teams desktop client. We have not seen any instances of this with our users but are watching the situation. If you have any issues with Teams Chat please report them to the ITS Help Desk at (618) 650-5500 or help@siue.edu. Thank you.

16th September 2021

No incidents reported

15th September 2021

No incidents reported