For those experiencing WebSafe issues, the vendor has provided a solution. Unfortunately, it requires users to remove and re-install the application. We have a developed a knowledge base article that steps through the process, https://kb.siue.edu/110242.
We apologize for any inconvenience and appreciate your patience as we worked through this issue.
If you have any questions or have issues please contact the ITS Help Desk at firstname.lastname@example.org or 618-650-5500.