ITS has received a large number of reports from students receiving an error message when attempting to log into Blackboard. One cause of this problem has been traced to students using a secondary login page via a Google search to access Blackboard. When students afterwards attempt to access Blackboard via the main login page (https://bb.siue.edu), they receive the error message. ITS has contacted the vendor and they are investigating the issue.
Until a resolution is found, students can clear their browser cache to remove the element that is causing the error. Instruction on clearing the cache are available at: http://bit.ly/1jD85EF Restarting your browser after clearing your cache is strongly encouraged.
Students are being directed to the secondary login page via a Google search for SIUE Blackboard. To prevent this error from recurring, students are encouraged to access Blackboard directly at: https://bb.siue.edu or by clicking the Blackboard icon from the toolbar at the bottom of the SIUE homepage at: http://www.siue.edu
If you continue to experience issues, contact ITS at (618) 650-5500 or via email at bbhelp@siue.edu
