Past Incidents

UPDATE: A new chiller has been installed and everything is "cool." All services have been restored.

ITS experienced a cooling issue in our secondary server building overnight, requiring us to shut down several services. We are working with Facilities Management to correct the issue and will restart the services as soon as possible. Email, Blackboard, and CougarNet are not a part of this outage.

Please contact the ITS Help Desk at 650-5500 is you have any questions.

ITS is planning on performing maintenance on AM-Prod this Sunday morning, 06/18/17 from 8:30am – 11:30am. BANPROD as well as the normal Banner Production Schedule will be unaffected by this outage.

If anyone has a concern regarding this outage, please let ITS know as soon as possible at help@siue.edu or 650-5500.

Facilities Management has made us aware of power maintenance that may impact network service in East St. Louis buildings D and E, Saturday, June 14

A cable that provides telephone service to the ERTC building was cut during a construction project. Technicians are working to restore service as soon as possible.

UPDATE 2017-06-16: Service has been restored

The cable providing telephone service to Alton building 277, 279, and 281 was cut during construction work. Technicians are working to restore service as soon as possible.

UPDATE: Repair work is complete as of 2:00PM