Past Incidents

The Blackboard storage system experienced some issues earlier this evening. The problem appears to be resolved but ITS will continue to monitor the system. Please contact ITS at 650-5500 if you continue to experience any problems.

Update: Maintenance has been completed and service has been restored. Please contact ITS at 650-5000 to report any issues.

UPDATE: 8:31am Maintenance is running over and should be completed shortly.

The student print server will be upgraded on Friday, August 4th from 7:30 - 8:00AM. During this time sending and retrieving print jobs will not be possible. Student print services will return to normal by 8:00AM. After the upgrade there should be no noticeable changes to users of the system.

ITS Networking will be performing maintenance at Engineering on 8/3/2017 7:00 am to 7:30 am. During this time there will be brief network and Internet outages. All maintenance will be completed by 7:30 am.

The wireless network is currently experiencing intermittent issues. ITS is working to resolve the problem as quickly as possible.

ITS Networking will be performing maintenance to network switch equipment in Bluff, Prairie, and Woodland Residence Halls on Monday 31 July 2017 and Tuesday 1 Aug 2017 between 8:00am and 4:30pm. During this time there will be brief network and internet outages in these buildings. All maintenance will be completed by 4:30 pm on Tuesday 1 Aug 2017.

Networking will be performing maintenance to East St. Louis Building A on 7/25/17 8am-11am. During this time there will be brief network and Internet outages in Building A at the East St. Louis campus. All maintenance will be completed by 11am.

There will be a planned outage of the ID Card system on Wednesday 7/24/2017 from 6am to 7:30am for a software update and maintenance.

During this outage, there will be no connections to UGRYD, Get, Micros (Dining Services), or Ratex (Textbook Services and Bookstore). Vending and Laundry readers will function with coin/cash only (or credit card where applicable). Aeros and Turbos will be non- functional. Some Aeros and Turbos may collect data from swipes, but this is dependent on configuration of the individual reader. Door access should continue as scheduled and expected, but Access Monitor will be unavailable. No door access changes can be made during the outage as the GUI will be down as well. Mobile ID will not function during the outage either.

Cascade will be unavailable on Friday, July 21st from 7am until approx. 8am for hardware maintenance. Please save all of your work and log out of Cascade before this outage to avoid losing any unsaved work.

Power was restored about 11:00 am today 17 July 2017. All services have been restored.

SIUE is experiencing an unknown power outage at the Alton School of Dental Medicine campus. This has caused the Network and Phone system to go out of service. As soon as the power is restored SIUE ITS will work on restoring the Network and Phone system.

Update: The network issues in the Engineering and Art and Design buildings have been resolved. If you continue to have difficulties, please contact the ITS Help Desk at 650-5500.

We are experiencing a network outage in the Engineering and Art and Design buildings due to a possible power issue. We are working to resolve the issue and hope to restore service as soon as possible.