Past Incidents

The issue has been resolved. If you are still experiencing issues please contact the ITS Help Desk at (618)650-5500

The swipe system for SIUE ID cards is currently experiencing issues. ITS is in communication with the vendor to fix the problem as quickly as possible. We appreciate your patience as we work through this problem.

ITS has received a large number of reports from students receiving an error message when attempting to log into Blackboard. One cause of this problem has been traced to students using a secondary login page via a Google search to access Blackboard. When students afterwards attempt to access Blackboard via the main login page (https://bb.siue.edu), they receive the error message. ITS has contacted the vendor and they are investigating the issue.

Until a resolution is found, students can clear their browser cache to remove the element that is causing the error. Instruction on clearing the cache are available at: http://bit.ly/1jD85EF Restarting your browser after clearing your cache is strongly encouraged.

Students are being directed to the secondary login page via a Google search for SIUE Blackboard. To prevent this error from recurring, students are encouraged to access Blackboard directly at: https://bb.siue.edu or by clicking the Blackboard icon from the toolbar at the bottom of the SIUE homepage at: http://www.siue.edu

If you continue to experience issues, contact ITS at (618) 650-5500 or via email at bbhelp@siue.edu

Blackboard is experiencing an issue with Starfish. The Blackboard vendor has been notified and is working to correct the problem. ITS will inform the campus once the issue has been resolved.

Below please find a link to access Starfish from outside of Blackboard: https://siue.starfishsolutions.com/starfish-ops/session/casLogin.html?

The issue with Blackboard has been resolved by the vendor. Please let ITS know if you experience any other issues. Thank you.

ITS Networking will be performing maintenance to East St. Louis building A on August 20th from 8:00am to 4:30pm. During this time there will be network and Internet outage. All maintenance will be completed by 5:00 pm.

SIUE ITS Network and Systems Infrastructure reset the Residential Student Network Registration (NetReg) portal at 9:30 am Monday 14 Aug 2017. This will require all computers and game consoles on the SIUE Residential Student Network to register using their eID. This reset occurs once yearly to keep all registrations current. One can view the registration page by visiting the following URL: http://netreg.net.siue.edu/

All Blackboard services have been restored. The vendor has corrected the problem with test and quizzes. The StarFish link within Blackboard is broken however and will be fixed later today. You can access StarFish outside of Blackboard by using the following link:

https://cas.isg.siue.edu/itscas/login?service=https://siue.starfishsolutions.com/starfish-ops/session/casLogin.html

Please contact the ITS Help Desk at 650-5500 with any questions or concerns.

Blackboard is now available. The vendor has completed their migration and most operational issues have been resolved. There is an ongoing problem with the creation and editing of tests and surveys but the vendor is working to correct this.

Please contact our ITS Help Desk at 650-5500 if you have any questions or continued issues. bbhelp@siue.edu

The Blackboard storage system experienced some issues earlier this evening. The problem appears to be resolved but ITS will continue to monitor the system. Please contact ITS at 650-5500 if you continue to experience any problems.