Past Incidents

The only method currently available to sign into CougarNet is with your e-ID and password. ITS is currently working to resolve access issues using 800# (University ID) and PIN.

Eduroam is currently having an issue enrolling new users. If you already have Eduroam set up on a device you should be able to connect, however, new devices may be unable to connect until this is resolved. We appreciate your patience while we fix this issue.

The network issues have been resolved.

The network is currently experiencing intermittent issues. ITS is working to resolve the problem as quickly as possible.

Cougarnet is back online and working as of 6:00PM.

The issues currently impacting Banner are also making Cougarnet unavailable. Updates will be posted in this space as soon as they become available.

Banner functionality has been restored if you encounter any issues please contact the ITS Help Desk at (618)650-5500 or help@siue.edu.

We are currently experiencing hardware issues which affect the availability of the Banner test and production systems as well as test and production Blackboard Analytics. We are working as quickly as possible to resolve the issues and will let you know as soon as the systems are back up and running. Below is the list of currently affected systems which are currently unavailable: Production: BANPROD AMPROD Banner Workflow Blackboard Analytics

Test: PREPROD DEVTST UPGRD UODS TODS AMTEST Banner Workflow Blackboard Analytics

The ID Card system will be down for scheduled maintenance Friday September 15th from 6:30am to 7:30am.

During this outage, there will be no connections to UGRYD, Get, Micros (Dining Services), or Ratex (Textbook Services and Bookstore). Vending and Laundry readers will function with coin/cash only (or credit card where applicable). Aeros and Turbos will be non- functional. Some Aeros and Turbos may collect data from swipes, but this is dependent on configuration of the individual reader. Door access should continue as scheduled and expected, but Access Monitor will be unavailable. No door access changes can be made during the outage as the GUI will be down as well. Mobile ID will not function during the outage either.

Callpilot voicemail is currently down. We are looking to restore as soon as possible.

Callpilot voicemail has been restored

We are still working on a solution to the current service degradation impacting Turnitin Global. Sorry for the inconvenience caused.