Past Incidents

8th March 2018

TimePro Maintenance, scheduled 6 years ago

The TimePro system will be down for maintenance Thursday, March 8, 2018 beginning at 9:15 AM. The system should be down for 20 minutes or less.

Image Now Maintenance, scheduled 6 years ago

All Imaging servers will be down for maintenance the morning of Thursday, March 8, 2018 between 7 am and 8am. Total system downtime should be 45 minutes or less with all servers back online by 8am.

ID Card System Maintenance, scheduled 6 years ago

The ID Card system will be down for maintenance the morning of Thursday, March 8, 2018 between 7am and 8am. Total system down time should be 45 minutes or less.

7th March 2018

Student Print Server Maintenance, scheduled 6 years ago

The student printing server will undergo maintenance from 7:30AM to 9:00AM on Wednesday, March 7th. During this time student printing will be unavailable. Copying and scanning functions will still be available.

6th March 2018

Simulation IQ Maintenance, scheduled 6 years ago

The Simulation IQ services will be down Tuesday, March 6th between 9AM and 11AM for hardware upgrades.

Software Licensing Maintenance, scheduled 6 years ago

In order to move some of our software licensing services to a new server, the applications listed below will be unavailable all day on Tuesday, March 6th.

Matlab, Abacus - Teaching, Autocad, Cavelib, Partek, Rational Rose, Ansoft, Ansys, Catia, Polyworks, Trimble, CSI Bridge, Sap2000, ICE 2000, Unigraphics, Arena, Factory Talk, Abacus – Research, PTC, SYchro, On Screen Take off, Temcon, Proplanner, Probalance, Palisade, Bluebeam Revu, Tilos, Minitab, Scientific Work Place, and GroStudio.

5th March 2018

V-Lab outage, scheduled 6 years ago

V-Lab - the remote software access system, will be down for maintenance from 7AM - 10PM on Monday, March 5th.

2nd March 2018

VPN Maintenance, scheduled 6 years ago

ITS Networking will be performing maintenance to ITS, Partner-Access, and Websafe VPN services on Friday 2 March 2018 from 7:00am to 8:00am. During this time there will be brief outages of ITS, Partner-Access, and Websafe VPN services. All maintenance will be completed by 8:00 am.

1st March 2018

No incidents reported

28th February 2018

Academic Applications (other) V-Lab Outage

V-Lab is back up and available for use. Please remember to save your work locally to your computer.

Due to an application issue, V-Lab is currently unavailable. We anticipate that it will be available again by 11:15AM.

27th February 2018

No incidents reported

26th February 2018

No incidents reported

25th February 2018

No incidents reported

24th February 2018

No incidents reported

23rd February 2018

No incidents reported

22nd February 2018

No incidents reported

21st February 2018

No incidents reported

20th February 2018

No incidents reported

19th February 2018

No incidents reported

18th February 2018

No incidents reported

17th February 2018

No incidents reported

16th February 2018

No incidents reported

15th February 2018

No incidents reported

14th February 2018

Pinnacle (phone billing system) Maintenance Outage, scheduled 6 years ago

ITS will be performing hardware maintenance on the telecom Pinnacle server (phone billing system) Wed, 14 Feb. The scheduled downtime will be between 9am and 11am. Pinnacle will not be accessible during the maintenance.

13th February 2018

Telephones Network Issues

This issue has been fixed and is resolved.

The telephone system is currently having a known issue where phones are not getting a dial tone and not making or receiving calls. The issue is currently being investigated and this page will be updated when more information becomes available.

12th February 2018

No incidents reported

11th February 2018

No incidents reported

10th February 2018

No incidents reported

9th February 2018

No incidents reported

8th February 2018

No incidents reported

7th February 2018

No incidents reported

6th February 2018

No incidents reported

5th February 2018

No incidents reported

4th February 2018

No incidents reported

3rd February 2018

No incidents reported

2nd February 2018

ITS Network Maintenance, scheduled 6 years ago

ITS Networking will be performing maintenance to core network switches in the SIUE Data centers on Friday 2 Feb 2018 from 5:00am to 7:00am. During this time the network switches will be rebooted to perform software upgrades. No downtime is anticipated but this maintenance may cause brief outages of servers or internet. All maintenance will be completed by 7:00 am.

Blackboard System Blackboard Outage

Blackboard is currently experiencing an issue affecting some or all users. ITS is currently working with the vendor to correct this matter. Thank you for your patience.

Turnitin Blackboard or Blackboard component

As of 2:00p on 2-5-18 the issue was reported as resolved by Turnitin.

Some Turnitin users may be experiencing an error when attempting to leave comments through Feedback Studio. This matter is being addressed as a top priority by Turnitin's engineering team but unfortunately, due to the complexity and cross dependencies with external service providers, a resolution time is not available at the moment.

1st February 2018

No incidents reported

31st January 2018

No incidents reported