Past Incidents

This issue has been resolved

TechSmith Knowmia is having a system wide error going on right now - all sites are effected. We have teams investigating right now and hopefully this outage won’t last too long.

ITS Networking will be performing maintenance to the Telephone system servicing all campuses beginning at 5:00pm Tuesday 28 September 2021. No downtime or interruption of telephone service is anticipated, but during this time there is a possibility of brief interruptions of telephone service. All maintenance will be completed by 9:00pm Tuesday 28 September 2021.

ITS Networking will be performing maintenance to the Science East and West core network switches beginning at 5:00 PM on Wednesday 2021-09-22. No outage is anticipated, but during this time there may be brief wired and wireless network outages. All maintenance will be completed by 7:00 PM on Wednesday 2021-09-22.

This issue has been resolved by Microsoft.

Microsoft has reported a possible issue with some users viewing chat messages in the Teams desktop client. We have not seen any instances of this with our users but are watching the situation. If you have any issues with Teams Chat please report them to the ITS Help Desk at (618) 650-5500 or help@siue.edu. Thank you.

ITS Networking will be performing maintenance to University Park switches beginning at 9/14/21 6:30am. During this time there will be brief network outages. All maintenance will be completed by 7:30am.

Resolved - The wifi network and some wired network connections are currently experiencing intermittent issues. ITS is working to resolve the problem as quickly as possible.

The printing issue has been identified and resolved.

Student Printing is currently unavailable. ITS is investigating the problem.